Specialist, Student Affairs
Case Western Reserve University - Cleveland, OH

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POSITION OBJECTIVE

Envision and implement a full departmental student affairs program to build and maintain student satisfaction and retention. Develop productive ties with the CSE Student Programs Office as well as with Undergraduate Student Affairs and Graduate Studies. Facilitate the students’ interactions with and progress through the department from initial inquiry through graduation and beyond. Oversee student life, academic and social programming for EECS. Envision and implement strategic retention strategies to increase student retention for the department and school. Work closely with the CSE Engagement Manager and other CSE Student Affairs department liaisons in the school to develop and implement a cohesive, strong, and deliberate retention effort. Enhance student life and assist faculty through direct advisement to students. Also, work closely with CSE marketing as the department liaison for the implementation of a coordinated and enhanced marketing strategy for EECS.

ESSENTIAL FUNCTIONS

  • Oversee and develop a marketing, recruitment, retention and student affairs comprehensive strategy that produces innovative, student centered processes and results in increased student and faculty satisfaction.
  • Develop, execute and assess recruiting strategies for the purpose of attracting more high caliber undergraduate and graduate students to the Case School of Engineering. Communicate and update this plan regularly to the Chair and faculty for input and feedback.
  • Collaborate with CSE Student Programs and Engagement Manager to implement plans for stronger retention of current students and the development of internal outreach strategies for advising present students.
  • Collaborate with CSE Marketing and drive the design and development of publications and marketing materials needed for effective recruiting with increasing outreach.
  • Pursue and cultivate highly desirable candidates through active recruitment, marketing and advertisements. Develop metrics and analytical processes to assess overall qualifications and determine the level of fit of the candidates with the program benefits and degree requirements.
  • Cultivate all prospects through the inquiry and applicant cycle with close attention to creative communication plans which engage students in the benefits of EECS and affiliation with Case.
  • Represent assigned departments and the CSE at national recruiting events and graduate fairs.
  • Engage and coordinate the participation of current students and faculty in recruiting process. Evaluate effectiveness, produce relevant recruiting statistics to assess and redirect efforts during all phases on an annual recruiting cycle. Recommend procedures to improve the recruitment of viable prospective students.
  • Determine appropriate events for prospective students. Manage all visits; arrange tours and meetings with current students and faculty.
  • Follow-up and maintain rigorous contact during student decision cycle. Educate prospective students on the benefits attending the CSE.
  • Monitor student satisfaction with curricular and administrative issues.
  • Plan undergraduate and graduate informational activities aimed at educating students about research possibilities within assigned Departments.
  • Advise all student organizations such as meetings of the student organization chapters, student seminars, and town hall meetings. Promote graduate student social and professional organizations and activities within the department. Keep faculty informed of student functions.
  • Advise graduate student organizations and serve as expert and resource for all applicants and currently enrolled students. Requires maintaining an up-to-date knowledge of current policies and procedures relative to graduate students and graduate programs based in Engineering as well as University-based programs.
  • Develop calendar(s) of all activities affecting students’ recruitment and life within assigned Departments.
  • Plan and implement orientation events for new undergraduate and graduate students. Oversee the orientations of new undergraduate and graduate students to assigned Departments.
  • Work with the Department Chairs or appointees and student affairs committees to edit and coordinate the timely distribution of publications. This would include the responsibility of writing and editing articles for newsletters that are relevant to the students, faculty and staff within assigned Department(s).
  • Work with the Undergraduate Studies department and Department Chairs or appointee assigning undergraduate students advisors.
  • Provide academic administration manager with student statistics for all department surveys such as ECEDHA, Taulbee survey, NSF-NIH survey, etc.
  • Manage the schedule of Ph.D. qualifier exams with the associate chairs and the divisional Graduate Studies committees. Advertise all M.S. and Ph.D. defenses in a proper and timely manner.
  • Oversee the graduate student appointment process. Involves working with business manager, graduate student coordinator, faculty advisors, university administration, and students to determine amount and source of financial support. Ensure that confidentiality of information is strictly maintained.


  • NONESSENTIAL FUNCTIONS

    Perform other duties as assigned.

    CONTACTS

    Department: Daily contact with department chair, associate chairs, faculty and other staff in assigned Departments to discuss student affairs issues and administrative duties. Regular contact with student groups within assigned departments to discuss student affairs and issues that they might have.

    University: Regular contact with staff in various central administration offices such as Dean’s Office of The Case School of Engineering, Office of Undergraduate Studies, International Student Office, Financial Aid and Office of the University Registrar. Contact with Office of Marketing and Student Programs at the Case School of Engineering, other departmental Student Affairs liaisons within the Case School of Engineering, Housing and Resident Life, university office of Financial Aid. Contact with the University Career Center to provide information to students about mock interview opportunities.

    External: Regular contact with prospective undergraduate and graduate students at recruiting events outside the university. Regular contact with faculty, academic advisors and admissions staff from other universities. Regular contact with businesses outside the university with the intention to distribute relevant information to students about prospective professional positions that may be available. Regular contact with undergraduate graduate students and parents inquiring/applying for admission to our department programs.

    Students: Regular, daily contact with undergraduate students who have questions or concerns that needs to be brought to the attention of the department staff, department faculty or department chair. Regular, daily contact with graduate students who have questions or concerns that needs to be brought to the attention of the department staff, department faculty or department chair. Extensive contact with prospective undergraduate and graduate students. Regular contact with Case undergraduate population

    SUPERVISORY RESPONSIBILITY

    Supervise student affairs coordinator and student employees.

    QUALIFICATIONS

    Experience: 5 years of progressively responsible related experience in areas providing a responsive, customer driven environment.

    Education: Bachelor’s degree required.

    REQUIRED SKILLS

  • Proven administrative ability.
  • Excellent communication skills, written and oral.
  • Ability to serve as a facilitator and to work with people from diverse backgrounds and from many geographic locations throughout the world.
  • Maturity, good judgment and discretion.
  • Strong service orientation towards others.
  • Leadership and decision-making skills.
  • Outstanding interpersonal skills.
  • Must be able to work independently, be able to multi-task and define priorities.
  • Excellent computer skills.
  • Knowledge of Microsoft Office and proficiency in database management


  • WORKING CONDITIONS

    Fast-paced, multi-task, highly service oriented environment. Willingness to work evenings, and occasional weekends. Moderate travel may be required.

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    Diversity Statement

    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

    Reasonable Accommodations

    Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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