Provides front-line logistics systems technical support to ensure continuity of daily business operations by performing initial testing on reported issues; communicating issues and business impact to ISD to establish priority placement; coordinating, creating, processing, and deploying system access, security, and equipment requests; monitoring, tracking, escalating, and driving resolution of ISD support tickets; analyzing hardware, network, and other resource requests to determine best approach to fulfill the requests; and documenting atypical functions and processes to provide consistency for similar future tasks; and testing and confirming issues escalated to ISD are resolved and communicated to impacted users.
Develops prototype databases, reports, processes, and queries to improve business processes by identifying business unit needs; performing analytical research to resolve complex system and application issues; identifying areas of opportunity for enhancement; maintaining and updating database tables (for example, storage/freight rate, distribution/flow) and macros; facilitating application testing, production implementation, and validation; ensuring reporting requests meet corporate compliance policies and guidelines; following-up with business units to ensure solution meets performance expectations and business requirements; and documenting and performing training.
Monitors Logistics processes and systems performance by providing user access to internal and external systems in accordance with security requirements; reviewing usage logs to determine activity levels for external systems to ensure uninterrupted service; and initiating maintenance requests when performance levels are below customer expectations.
Demonstrates up-to-date expertise in Logistics Systems Technical Support and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
1 year database and SQL programming experience.
Additional Preferred Qualifications
1 year experience working with Walmart Direct Import systems.
Bachelor s degree in Engineering, Information Technology, Business, Logistics, Supply Chain, or related field.
Specialist, Direct Import Systems
Wal-Mart Stores, Inc., branded as Walmart since 2008 and Wal-Mart before then, is an American public multinational corporation that runs...