Job Summary: Analyzes and troubleshoots various Crew Management computer and communications systems on a daily basis. Interprets and applies labor agreement rules to crew calling and seniority issues. Maintains system controls necessary to facilitate crew calling and call center communication systems. Assists in the design, development, testing, implementation, and maintenance of computer applications including interactive voice recognition (IVR) applications. Participates in the ...
CSX - 17 months ago
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