Specialized Corporate Travel Counselor Job
American Express - United States

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Specialized Corporate Travel Counselor-13006449

Provide personalized travel arrangement support (air, car, hotel, visa/passport) to callers using consultative travel expertise (mix of Canada, domestic & international).Requiring solid and documented experience in complex international travel. Must have the ability to self ticket and not rely on Correx, auto-ticketing, or any other product/service to assist with driving tickets. Adhere to client travel policy, code effectively; maintain 99% or higher PNR quality. Communicate verbally and in written manner professionally. Use American Express and client supported automation (websites, databases) to support travel related functions. Work in a virtual environment with ease using a solid working knowledge of technology. Make educated decisions independently.

  • 5+ years travel industry experience
  • Must currently work on & be proficient in Sabre GDS including automation tools such as ROP, QE, Correx, edits
  • Proven experience in independent time management with multi tasking
  • Excellent written communication skills; i.e. professional email etiquette
  • Experienced in resolving and owning customer service issues
  • Solid hands on experience on Outlook/Lotus Notes (client email system), Lync /SameTime (client IM system), and MSOffice applications (Word, Excel minimal)
  • Must be able to troubleshoot technical challenges independently
  • Possess and maintain general industry knowledge and trends Hours will be Monday-Friday 12:00 pm-9:00 pm ET. (If candidate is hired in another time zone, that candidate must work the corresponding hours to match the above listed ET hours. Schedule is permanent, no shift bid available, must be able to work this shift
Axcess@Home Requirements:
  • Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
  • Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
  • Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
  • Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
  • High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted)
  • Dedicated and separate analog landline phone for training and production calls (no VOIP – voice over internet protocol)
Job: Travel
Primary Location: United States
Schedule: Full-time

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