Specialty Sales Customer Care Representative The Coffee Bean & Tea Leaf -
Los Angeles, CA
This job posting is no longer available on The Coffee Bean & Tea Leaf.
The Coffee Bean & Tea Leaf
®
is a fast growing specialty retailer with 800+ retail locations including company-owned and franchised operations. Additionally,
The Coffee Bean & Tea Leaf
®
has operated in grocery, office coffee service, supply and e-commerce.
The Coffee Bean & Tea Leaf
®
, born and brewed in southern California in 1963, is the oldest family owned specialty retail coffee company in the country with almost $200 million in sales.
With a unique roasting process treating each bean differently depending on origin, creating the tea latte and being the first to introduce the Original Ice Blended coffee drink to the world,
The Coffee Bean & Tea Leaf
® is known for innovation as well as a “cool” place to hang whether it be by the fire pit, street side on the patio or just people watching from inside the store.
In late 2010, we launched a new single serve beverage system. Branded
CBTL®,
it consists of a proprietary machine plus capsules to make espresso, brewed coffee, tea and specialty beverages. Consumers will now be able to enjoy their favorite
The Coffee Bean & Tea Leaf®
beverages at home, in their office or anywhere else they choose. This system will be sold in our retail stores, via our e-commerce site (cbtl.com) as well as by third party online and offline retailers.
Position:
The Coffee Bean & Tea Leaf®
has an immediate opening for a Customer Care Representative in our Specialty Sales Department. The Customer Care Representative will be responsible for ensuring that all assigned CPG accounts comply with
The Coffee Bean & Tea Leaf
®SOPs (managing internal account relationships). The individual will be the primary internal liaison for all third party, retail, foodservice, office coffee service accounts. Core competencies for this role include c
ustomer service, product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, phone skills, resolving conflict, analyzing information and multi-tasking. The position reports to the Senior Director, Specialty Sales.
Position Responsibilities:
Maintains and attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens, set-up and update new and existing customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Liaison with Accounts Receivable to ensure that funds are collected in a timely manner based upon purchase order, products shipped, etc.
Liaison with Customer Service at RAD to ensure that wholesale accounts are maintained and information is current in system.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Maintains price lists
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Minimum Requirements
Bachelor's degree in Business Management, Product Development, Merchandising and/or equivalent combination of least 5 years of related experience. Individual should have minimum of 3 years experience in specialty coffee, food/beverage, merchandising or quick service restaurant industry
Strong analytical and problem-solving skills; ability to manage multiple priorities concurrently through cross-functional team; ability to apply consultative skills in a business environment
Knowledge of business planning and financial performance measures
Knowledge of food, drug, mass and club and the overall CPG industry
Proficient in Microsoft PowerPoint, Word, Excel and Outlook, as well as use of Internet for research and data mining.
Utilizes savvy negotiation skills when dealing with customers and BPs; Command an understanding of functional business calculations; must be able to read sales reports, product mix reports and monthly profit/loss statements; supports conclusions with solid financial reasoning.
Command an understanding of business communication, both verbal & written; clearly conveys ideas during presentations and meetings; ability to write routine reports and correspondence; ability to speak effectively before groups of customers and BPs or employees of organization.
International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf ® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other status protected by state or federal law. The Coffee Bean & Tea Leaf ® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.
The Coffee Bean & Tea Leaf ® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf ® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
The Coffee Bean & Tea Leaf - 11 months ago
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