Title Sr Business Process Analyst Job Function Business Systems/Process Requisition Number 040900 Metropolitan Area IL-Chicago Loop Manager Position Non-manager Full-time/Part-time Full-time Standard Hours 40 Exempt/Non-Exempt Exempt Regular/Temporary Regular Job Description Reviews and analyzes operations procedures,
processes, and problems to identify areas for
improved workflow or automation. Reviews
workflow to evaluate effectiveness and proposes
system changes to improve productivity. Identifies
and assesses skills and needs of staff to implement
new system changes; facilitates the staff''s ability to
cope with change through appropriate training design. Knowledge/Skills In depth knowledge of day to day operations,
usually acquired through experience in related
areas, is required to recommend process
improvement. Knowledge of system capabilities,
usually acquired through formal training or
experience, is required to assess automation
possibilities. Advanced analytical skills are
required to evaluate effectiveness of processes.
Negotiation and persuasion skills are required
to work with partners and implement changes.
Organizational skills are required to develop
and monitor project plans. Major Duties 1. Identifies and assesses skills and needs of
staff to implement new system changes; facilitates
the staff''s ability to cope with change through training.
2. Assesses and analyzes impact of proposed
changes on workflow and on staff. Designs and
develops documentation to support changes.
3. Interacts with staff in systems and operations
to formulate and implement solutions to improve
processing. Identifies impact of changes and
processes on staff; facilitates acceptance of
change through training and communication.
4. Reviews documents, existing procedures,
and processes and recommends where
automation or improved processes can be
implemented. Designs/develops new
procedures when appropriate.
5. Investigates and identifies root causes of errors.
Re-engineers processes to ensure that client needs
are met and efficient processes are in place.
6. Designs screens and reports to meet skill level
needs of staff; designs forms and documents to
assist and facilitate workflow.
7. Determines business requirements; prepares
feasibility and cost effectiveness proposals.
Develops management information reports
regarding the operations of the area.
8. Writes proposals for system changes and
enhancements. Creates and writes procedures
for manual workflow or system changes for a work
9. Periodically reviews work for accuracy,
and ensures that operations adhere to client
specifications. Communicates to staff errors
uncovered or processes in need of improvement
and directs staff on appropriate action.
10. Maintains technical knowledge of operations
and how operation relates to other areas in the
11. Provides hands-on-training for new staff and
on-going training of experienced staff. Experience 5-7 years related work experience in financial industry
operations and systems analysis.
Northern Trust Corp. - 2 years ago
Northern Trust (Nasdaq: NTRS) is a global leader in delivering innovative investment management, asset and fund administration, fiduciary...