Job Title: Sr Clinical Operations Analyst (Pyxis Supply Specialist)
Life-changers work here
CareFusion Life-changers find innovative ways to improve our customer's ability to provide healthcare to their patients. One way is our search for bold and inspired employees across the globe. Are you ready to change lives? Join our 15,000 employees to help clinicians solve some of healthcare's most critical challenges. Visit with some of our Life-changers here! www.youtube.com/carefusion
CareFusion Business Description
CareFusion provides the solutions and insight needed to manage supplies throughout the hospital and IDN. Our proven Pyxis® supply technologies provide a measurable return on investment, while helping to increase charge capture, streamline workflow, improve case costing, facilitate regulatory compliance and enhance data analysis. From the perioperative areas to the nursing floors, Pyxis® supply technologies help hospitals improve financial performance, streamline workflow and facilitate regulatory compliance.
The Sr. Clinical Operations Analyst plays a crucial role in the installation and ongoing servicing of our Pyxis Dispensing systems and is the primary customer contact for the life of the system. This position acts as a dedicated liaison between CareFusion and the health system acting as a "Success Manager"; responsible for managing projects, key point indicators, engaging healthcare executives, leaders, and consultants; recommends "best practices" and aids in their implementation.
This full-time position with all CareFusion employee benefits will be a one-year assignment dedicated to University of Arkansas for Medical Sciences (UAMS) The Sr. Clinical Operations Analyst will have the opportunity to seek continued employment within CareFusion at the conclusion of the contract with UAMS.
The ideal candidate will have Pyxis Perioperative / Supply Dispensing utilization and/or hands-on troubleshooting, service or installation experience. Accountabilities include:
Assist project manager to manage and track installation tasks and milestones.
Configuration of various Pyxis Dispensing products.
Participate as part of implementation team during entire installation process and phases.
Continually evaluate/monitor customer's satisfaction with systems.
Provide weekly updates in writing to the customer and Pyxis management.
Produce reports for each hospital to track pre and post metrics for standardizing automation processes.
Provide the customer with documentation on best practices.
Identify problems and coordinate tasks and field and customer resources to ensure appropriate planning and resolution.
Coordinate any necessary enhancement/upgrades.
Coordinate Field/Technical Support resources to assist in interface "go-lives" or conversions.
Act as a liaison between Hardware/ Software Engineers and Field Support.
Troubleshoot minor hardware, software, interface and communication problems.
Escalate product bugs, malfunctions, and design issues to engineering for resolution, while maintaining customer responsibility.
Participation in weekly staff meetings.
BS/BA degree or equivalent work experience.
Pyxis Dispensing experience required (end user and/or troubleshooting, service or installation)
Knowledge of hospital workflow required.
Training and teaching experience preferred.
Hospital supply management/automation, hospital administration, and/or information systems experience preferred.
Presentation, planning and organizational skills.
Excellent interpersonal communication skills, both written and verbal.
A self-starter who is able to work independently.
Ability to handle multiple projects at one time.
Knowledge of spreadsheet, word processing software, and project management software.
Must be able to lift up to 40 lbs. Requires considerable amount of pushing, pulling, stooping, bending and lifting.
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.