Sr Implementation Manager
WageWorks - Tallahassee, FL

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Job Summary

With responsibility for project leadership, this position exercises significant latitude for independent judgment and discretion to manage implementations and/or solutions from initiation to delivery. Incumbents may manage one or more complex internal and/or external projects respective to specific product lines within the Company’s product portfolio. This position ensures that all scope, quality, budgetary and scheduling targets and requirements are met.

Essential Duties & Primary Accountabilities

Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities and competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

Develops project specifications and objectives from initiation to delivery for one or more complex implementation projects. This entails interface with clients and/or internal staff to produce functional specifications, design documents, and other blue prints for the project. Defines scope of efforts required to meet objectives and develops comprehensive and predictable project schedules. This includes analyzing, reviewing and forecasting project expenditures.

Prepares, maintains and updates project plans, agendas and systems set-up for projects. This includes determining project steps, activities, the sequence of events, critical success paths, dependencies and the duration of tasks. Incumbents may collaborate with technical staff to estimate time requirements to complete project tasks and milestones. On a regular basis, updates the project plan with actuals and forecasts.

Identifies and acquires appropriate resources needed, ensuring availability necessary for project deliverables. Manages resources within respective departments, other internal departments, outside service providers as well as materials committed to the projects. This may include collaboration with functional department managers to assemble project teams.

Coordinates all implementation project matters and monitors progress on a daily basis. Assigns and documents project responsibilities ensuring that activity, integration and productivity are employed in the most efficient manner while still meeting project targets. Manages resources within respective departments and/or operations as well as materials committed to the projects to ensure that project milestones are met and completed on time.

Performs various implementation tasks including plan survey completion, system set up, communications strategy consultation and materials delivery, and web-based system demonstrations and training sessions.

Serves as a central point of contact to routinely relay, facilitate and keep stakeholders apprised of the project’s status and respond to questions or inquiries regarding the project. Maintains open communications and relationships with clients as well as the project team, coordinating and conducting meetings as appropriate.. Conducts risk assessment of strategic, technical, financial, or business factors affecting the project. Monitors project deliverables and progress through the duration of the project plan, managing deviations as appropriate, including project scope. Identifies factors jeopardizing the project and escalates issues as appropriate, recommending solutions to senior project team members, managers of project management or directors.

Proactively maintains awareness and expertise for respective projects, systems and/or product lines. This may involve attending advanced training sessions or meetings in which information is imparted and discussed. This may also entail participation with and maintenance of memberships with professional work groups; attending trainings, seminars, and other business-related conferences; and interfacing with peers.

Marginal Duties & Additional Functions

Executes post project reviews with participation and guidance from the implementation services management team to revisit the work flow, project successes and opportunities for improvement, moving forward.

May provide sales support by lending expertise in the development of implementations and client solutions.

Performs other duties as assigned or apparent.

Essential Knowledge, Skills & Abilities

A thorough knowledge and understanding of business and technology as normally obtained through the completion of a Bachelor’s Degree in a business or technology related major.

Formalized education or training in project management practices, theories, and processes is preferred. Formalized Project Management methodology and certification are desired.

Work Experience or Related Experience:
The ability to manage one or more internal and external complex service delivery or implementation projects as normally obtained through five to seven years of project management or coordination experience in an operational environment and/or a customer facing implementation management role.

Specific experience evaluating, launching and administering HR, Benefits, Payroll or Financial Services software is strongly preferred.

Specialized Knowledge, Skills & Abilities:
Knowledge of and familiarity with the benefits industry and/or bankcard operations is strongly preferred. Knowledge of pre-tax benefits, payroll and basic benefits accounting is also preferred. The ability to lead customers through demonstrations and usage of transactional applications is also required.

Excellent communication skills, both oral and written, and interpersonal skills are required to effectively communicate with internal and external stakeholders at all levels, even in difficult situations. Proven written and verbal communication skills are also required.

Proven leadership skills and a high degree of organizational skill and a demonstrated ability to effectively coordinate, plan, monitor and manage multiple projects as described. An excellent understanding of the scope and requirements of the project including system scope, project objectives, as well as the role and function of each team member is required to effectively coordinate the activities of the team.

The ability to plan, organize, and handle multiple tasks/priorities in a professional manner is required. The ability to work under specific time constraints are also required.

Incumbents should have excellent attention to detail and posses the ability to define problems, collect data, establish facts, draw valid conclusions, oversee and manage projects and handle complex customer and system issues. A high level of analytical and problem-solving skills are necessary for evaluating data and information. T he ability to handle complex customer and system issues are essential.

A through knowledge and understanding of all areas of business operations and an aptitude for systems and technical capabilities are required.

Incumbents should possess strong application knowledge and understanding of company programs, services and products. The ability to rapidly acquire and demonstrate good product knowledge is required. Additionally, an in-depth understanding of the company's development process, including design, programming and quality assurance is essential. Incumbents should also have a good understanding of the Company’s web based applications, file transfer methods and reporting capabilities.

Excellent PC skills and advanced PC skills with business and communications software including Word, Excel, Access, and Microsoft Project are required.

WageWorks, Inc. is an Equal Opportunity Employer

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