Develop and manage relationships and communications with consumer media and place information/stories about Charter in news mediums. Identify and take action to positively promote Charter's products and service to improve consumer perception of Charter. Work closely with local and regional leadership teams and all functional areas as well as the regional and corporate communications team to maximize media attention for Charter.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Research and write announcements, articles and other materials geared to customers and our communities at large.
Proactively identify, manage and implement strategic communications conduits, programs and projects that help build and maintain Charter’s positive reputation among key audiences and help create expanded awareness of Charter, Charter Business and Charter Media as an industry leader and top employer; highlighting civic and charitable efforts, community commitments and leadership.
Build and establish strong working relationships with key local news media contacts, in order to educate our customers and area media regarding Charter’s new products and services.
Support external communications from leadership, including writing in key executives' “voice,” securing appropriate outside speaking opportunities and interview opportunities; counseling them on subjects and message relevant and consistent with Charter’s overall direction.
Assist as needed in helping to formulate regional marketing communications, management of programming issues relating to retransmission consent and cable network status, crisis communications, charitable giving strategies at the local and regional level, and other communications functions.
Research communication possibilities for diverse media (e.g. print publications, websites, online and social media, etc.).
Produce multiple materials and manage numerous projects simultaneously under deadline pressure.
Be familiar with and help develop Charter positions, policies and messages.
Interact with employees in all business disciplines and at all levels in the company.
Promote all Charter brands and businesses, new services, initiatives, improvements and general information across multiple platforms - print, TV, online.
Perform other duties as requested by Supervisor.
Skills / Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, media in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint)
Excellent writing and media relations skills required
Ability to attend to detail
Ability to communicate with all levels of management and company personnel
Ability to prioritize and handle multiple projects and tasks
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Knowledge of television, Internet and phone products and services, as well as those of our competitors in industry
Demonstrates internet research ability
Bachelor's degree in Journalism, Communications or related field or equivalent experience
Related Work Experience
3+ years in communications-related positions
Cable television, telephone, broadband environment experience preferred
Travel as required
Charter Communications - 17 months ago
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