Objective / Purpose of the Department
The North American LEAN team is designed to work with the different regions and industry sectors to systematically evaluate and implement programs designed to eliminate waste while increasing operational efficiency. The NA LEAN team works closely together with key stakeholders in all regions and industry sectors, ranging from Senior Vice Presidents to Supervisors. They also work closely with local and central teams in ZDS, Quality, Safety, BD, LS, IT, Finance, Payroll, and HR. The LEAN team has four main activities:
Educating management and associates about LEAN.
Develop and continually improve applicable methodologies.
Conduct and support improvement projects (both GHO and NA).
Ensure sustainability and value through tracking, sharing best practices with lessons learned, and follow-up.
Objective / Purpose of the Job
The job of Senior Operations Improvement Manager, a member of the LEAN team, has several main components of responsibility:
Lead the strategic development, planning, roll-out and on-going implementation of LEAN in NA regions and industry sectors, and coordinate with GHO to ensure consistency.
Organize (and facilitate as needed) improvement projects (e.g. LEAN Waves: 9 week, Basic LEAN, Transportation; Kaizen Events; Site Classifications, etc.) to include training, scheduling, and implementation.
Support improvement projects to provide maximized effort, results, and insure sustainability.
Support for, and management of, all LEAN activities conducted by GHO and NA teams, including on-site and/or remote activities and special requests from NA, VP groups, and senior management of functional groups (e.g. tracking, new business proposals, RFQs, renewals, consulting, training, etc.).
Manage coordination of annual budgeting, wave planning, and training plans for regions and industry sectors regarding LEAN.
Coach Current Experts, Operations Excellence associates, Change Agents, and others assisting with or leading improvement projects and provide feedback.
Ensure training and development plans for Operation Improvement Managers, Experts and potential Experts are in place and compliant to successfully lead LEAN initiatives.
Supervise Operation Improvement Managers, give regular feedback, and conduct performance evaluations a minimum of two times per year.
Track individual site performance and progress, and report monthly to Senior Management and GHO, including coordinating with other departments necessary to ensure accurate reporting of LEAN Efficiency savings.
Serve as liaison to VPs and executive management in addition to other corporate and functional departments as support for, and coordination of, activities related to LEAN to create LEAN culture.
Develop and continually improve applicable methodologies to educate management and associates about LEAN, including management of means to share best practices and LEAN information for NA.
This position further requires functional expertise in four main dimensions: creating impact, communication, project management, and building LEAN. A Senior Operations Improvement Manager should be a master of all dimensions and be able to train others in such competencies.
Creating impact at sites is done by working closely with GHO LEAN experts and local operational people. Key capabilities are:
Functional expertise (LEAN know how, knowledge about logistics), to facilitate working with supervisors and other people on the shop floor in developing opportunities and plans.
Creativity in solution development and implementation
Being result oriented, highly motivated, yet pragmatic
Change management skills, required to drive change jointly with site management
Solid communication skills are required to communicate effectively within the team, to convince others, and also to be effective interface with other functions involved
Local site management
Department functions (ZDS, Quality, Safety, BD, LS, HR, IT, Finance, Payroll, etc.)
Work planning and scheduling
Relationship and consensus building
Coaching and development of team members and site management
Develop strategic initiatives and manage roll-out from concept to completion
Further develop methodology (training material, cookbook)
Development and recognition for an area of expertise
Delivery of training
Active member of the global LEAN community
Support and follow-up of previously implemented sites
Key Activities / Accountabilities
The Senior Operations Improvement Manager is engaged in six main activities: plan, prepare, and manage improvement projects; train, develop, and supervise Operation Improvement Managers; monitor and report progress and sustainability of LEAN at sites; manage LEAN training; liaise with VPs, functional and departmental management, and executive management to create NA LEAN culture; and contribute to the further development of LEAN. LEAN principles are used to improve productivity, reduce errors and create a LEAN mindset in each of the areas of activity.
Plan, prepare, and manage improvement projects. Activities include:
Coordinate planning of trainings, waves, resources and sites for business unit
Manage coordination of budgeting for improvement projects and waves
Effectively prepare sites for wave
Sets and manages site expectations
Facilitate the development and detailing of process improvement ideas
Maintain masters of all tools, plans, files, etc. used for and during improvement projects
Train, develop and supervise Operation Improvement Managers and Experts. Activities include:
Ensure training and development of OIMs are in place to successfully lead improvement projects
Supervise OIMs during waves so deliverables are implemented effectively and efficiently
Give regular feedback and conduct performance evaluations
Monitor and report progress and sustainability of LEAN at sites. Activities include:
Regular contact with VPs of sites previously visited
Active in tracking and verifying financial impact of LEAN improvement monthly
Manage monthly reporting of site performance to GHO; coordinate with Finance and Payroll
Conduct revisits (remote and on-site), LEAN surveys, audits, and site assessments, as needed
Support sites in continuing to plan, develop and detail process improvement ideas and to quantify saving targets
Verify culture change is present and progressing
Manage LEAN training. Activities include:
Plan and coordinate materials and logistics between site and trainees prior to and during training
Educate management and associates by assisting in delivery of LEAN training
Provide a database of information and examples for associates to use for training and support
Develop and / or improve training materials
Liaise with VPs, functional and departmental management, and executive management to create LEAN culture Activities include:
Educate upper management contacts in formal and informal LEAN improvement programs
Regularly meet with upper management contacts for progress reports and goal-adjustment
Prepare reports for monthly management meeting on LEAN progress
Ensure upper management understanding of associated LEAN metrics (e.g. Efficiency, Kaizen, etc.)
Support for, and coordination of, activities related to LEAN in other departments ((ZDS, Quality, Safety, BD, LS, HR, IT, Finance, Payroll, etc.)
Contribute to further development of LEAN. Activities include:
Develop and continuously improve applicable methodologies
Establish developments or area of expertise to assure continuous improvement
Build e-learning and instructor led courses as needed
Collect and share best practices with GHO community and across NA
Education and Experience
High School Diploma
Bachelor's Degree preferred, with a plus for Logistics or Transportation
Completed GHO LEAN Expert program
3-5 years experience implementing LEAN in operations
Technical / Functional Skills
Ability to define, communicate and inspire a practical, relevant and easily digestible vision, and to update and adapt it as circumstances change
Strong computer skills with working knowledge of Word, Excel, Access, and PowerPoint
Ability to work under pressure in a fast-paced environment
Strong written, verbal, and inter-personal communication skills
Strong leadership and coaching skills
Effective project management skills
Excellent analytical skills
Excellent change management skills
Proficient in training and developing people
Able to give and receive feedback
Ability to monitor progress against strategy and adjust activities when necessary to achieve desired results
Continuous improvement mindset
Logical, structured thinking
Yes, 20% of the time
Ceva Logistics - 15 months ago
CEVA Logistics U.S. is a regional unit of CEVA Logistics, part of giant CEVA Group. CEVA Logistics US provides freight forwarding and...