This position will serve as primary contacts for medically needy patients. Responsibilities include processing provider claims, using computer system to record and report patient information, patient case finding, financial screening, program enrollment facilitation, non-medical counseling, case tracking, and preparing all necessary case documentation.
Persons in this position will serve as program spokespeople and representatives to participating health care providers, local communities and local health agencies; therefore, this position requires a positive and professional attitude when working with patients, community leaders, and local health agency and state agency care workers.
Persons in this position will be expected to travel between local health-agencies in the fulfillment of their duties and may be asked to make occasional home visits. Work is performed in usual clinic conditions; requires a high degree of contact with patients and families, clinic staff and outside support agencies. Travel and ability to respond to needs during off- duty hours may be required in unusual situations.
-Navigating patients through the health care system for colon cancer screening, diagnosis and treatment: arrange appointments, referrals, and follow-ups.
-Track participants according to project protocol and documents appropriately
-Maintains adequate follow-up with participants.
-Works in close collaboration with UMC and TTUHSC physicians and other health care personnel in patient screening and treatment.
-Identify and facilitate social service referrals such as transportation, child care, insurance.
-Identifies participant personal and environmental barriers and assists participants and their families in identifying solutions to the barriers.
Performs other tasks and duties assigned by the supervisor within the policies of the department and TTUHSC in order to meet the goals and objectives of the program and the dept.
Position Specific Qualification:
- Must interact effectively with a broad range of people at all levels: must conduct community outreach activities in a variety of settings, including evening and weekends, and must be able to speak in public.
-Must possess excellent communication skills and interpersonal skills, and be a team player.
-Attention to detail in record keeping, documentation, and reporting is vital to this position.
-Must have knowledge of the health care system and familiarity in navigating patients through the system for services; must have extensive work experience and knowledge of people, organizations, and institutions in the El Paso, Texas and surrounding areas.
-Ability to communicate in both English and Spanish is an essential part of this job to ensure effective communication with all program participants.
-Must have excellent English grammar and spelling skills.
-Must have reliable source of transportation to conduct outreach activities as required by the program; must have current Driver License and vehicle insurance.
-Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
-Ability to deal with problems involving several concrete variables in standardized situations.
-A Senior Outreach Worker in this position will need the ability to assess patients for medical and social referrals.
-Ability to solve problems involving several components related to community health and devise strategies to address and remove health related barriers.
Other duties as assigned
A minimum of a High School diploma or equivalent.
At least three years experience in a business office environment. Higher education may substitute on a year for year basis.
Completion of state approved Community Health (Outreach) Worker program and current certification.
2-3 years experience as Community Health (Outreach) Worker in community-based setting preferred.
Security Level (TTU only)
Does this position work in a research laboratory?
If yes, are select agents used in this laboratory?
Texas Tech University HSC - El Paso
Job Open Date
Job Close Date
Special Instructions to Applicants
This is a full-time grant funded position. The primary job location is at 9849 Kenworthy St., El Paso, TX 79924. May be assigned to one of the department’s off-site clinic on occasion.
Occasional lifting 1-25 lbs; occasional pushing and pulling of 20-40 lbs; working with CRT /Computer 67-100% of time; repetitive wrist movement 67-100% of time; talking/hearing 67-100% of time; occasional climbing; walking/standing/sitting 34-66% of time; uses eyesight and visual acuity 67-100% of time; uses depth perception 34-66% of time; color vision is needed occasionally 1-33% of time.
Hourly Pay Range
9.99 - 14.12
Monthly Pay Range
1731.60 - 2447.47
Internal Candidates Only?
Internal Cand Open Date
Internal Cand Closing Date
The entities of the Texas Tech University System are Equal Opportunity Employers and employ without regard to sex, race, color, national origin, religion, age, disability, genetic information, status as a disabled or Vietnam era veteran, or other protected classes.
Texas Tech University - 18 months ago