The Senior Parts Specialist is responsible for providing excellent customer service by supporting customers’ parts demands and inquiries through historical analysis and parts identification. You will also be responsible for providing price quotes, order confirmations and expediting as necessary. This position will be assigned specific Key Accounts to handle in addition to other clients that need technical assistance. The expectation is to grow these accounts with proactive sales and support using, but not limited to, customer reviews, site visits, stocking plan reviews, marketing plans/implementation. In this position you will develop marketing plans and new features to insure the rapid adoption of web store (OnTimeParts) usage.
- High School diploma required, Degree from a 4 year college or university preferred
- 3-5 years experience in a Customer Service or Parts related environment.
- Must be able to read blueprints.
- Possesses understanding of manufacturing bills of materials.
- Must be proficient in MS Office applications (Excel, Word, Outlook) and an ERP system.
- Excellent communication and organizational skills with the ability to multi-task.
- Travel to customer sites could be required.
Intelligrated (www.intelligrated.com) is a leading North American-based, single-point provider of automated material handling solutions with operations in the U.S., Canada, Mexico and Brazil. Headquartered in Cincinnati, Intelligrated designs, manufactures and installs complete material handling automation solutions, including conveyor systems, IntelliSort® sortation systems, Alvey® palletizers and robotics, Real Time Solutions® order fulfillment systems, warehouse control software and advanced machine controls—all supported by 24X7 Customer Service and Support.
Through its New York-based subsidiary company, Knighted® (www.knightedcs.com), Intelligrated offers web-enabled logistics software for today’s supply chain operations including warehouse management software (WMS), warehouse control software (WCS) and labor management software (LMS).
Serving the warehousing, distribution, consumer product manufacturing, postal and parcel markets, Intelligrated collaborates closely with its clients to develop productivity solutions and support their needs throughout the life of their material handling systems.
Intelligrated helps businesses move products -- literally. The company makes and installs automated material handling equipment, including...