Sr Server Engineer

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The Server Engineer III role must have extensive handson experience with and be responsible for providing Level III support and design input for the following products·Microsoft Windows 2003 2008 ·Microsoft Active Directory·Microsoft DNSDHCP·Microsoft Exchange 2010·Microsoft ISA 2006Forefront TMG 2010·Citrix XenApp 4x 5x 6x·Linux – Redhat CentOS·VMware Infrastructure vCenter ESXi 4x5x SRM·Storage Platform – CLARiiON Isilon VMAXe RecoverPoint Cisco MDS·Physical Server Platform – HP c7000 Blade Chassis Interconnects HP BladesAdditional responsibilities including participating in oncall rotation providing support afterhours and weekends as needed provide weekly status updates on projects and outstanding issues and travel to remote sites as needed (less than 10) Design experience required for the above products which includes High Availability and Disaster Recovery considerationsThe ideal candidate must have extensive experience providing the following customerfocused resultsdriven support·Critical thinking and innovative troubleshooting skills·Excellent communications skills·Diagnose and resolve technical hardware and software issues·Follow standard Server Storage procedures·Track and route problems and requests and document resolutions·Stay current with system information changes and updates·Assist Server Engineer I and II issues as needed ·Respond to calls in a timely manner ·Make an initial determination as to the nature of the problem and the resources needed to correct ·Escalate unresolved problems to staff with specific expertise such as developers database administrators network engineer etc by telephone or email in a timely manner ·Follow up to make sure all reported problems are resolved ·Document all calls received and all calls closed in the ticketing system ·Schedule warrantynonwarranty repairs where necessary Act as liaison between the service vendor and the customer to minimize disruption ·Updating selfhelp documents so customersemployees can try to fix problems themselves·Must be able to travel to US and International offices with a current passport and the ability to pay for travel tickets car rentals hotels etc with a personal credit card and file an expense report for reimbursement·Perform other duties as assignedExperience required·Bachelor’s degree in computer science or equivalent combination of training and experience·7+ years in a Senior Level Server Engineer role owning multiple parallel projects with measurable success·5+ years in a related environment (trading or financial services)·Strong written communication skills required for documentation of problem resolution activities and service calls ·Very strong verbal communication skills required Needs to communicate face to face and through telephone with internal and external customers service personnel and vendors ·Being able to effectively handle difficult users·An ability to think logically with good analytical and problemsolving skills·Able to balance multiple priorities while working under pressure with occasional tight deadlines ·Strong customer service orientation·High degree of confidentiality required ·Some heavy lifting required manual dexterity to work inside hardware components required·Available to work overtime as required and be part of an oncall rotational support team·May be asked to work evening hours as part of normal shift·Able to balance multiple priorities while working under pressure with occasional tight deadlines·Accurate records keeping MS Windows, AD, DNS/DHCP, Exhange 2010, Citrix, VMware, Physical Server,
Dice - 17 months ago - save job - block
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