Sr Strategic Account Manager - Employer - New York, NY (Job Number: 010347) US-NY-Manhattan Description
At Walgreens, we help people get, stay and live well. That’s our core purpose and the difference we make in people’s lives every day. Our purpose has shaped the direction of our company since Charles R. Walgreen Sr. founded his first drugstore in 1901, and it still does today.
Our team members make that purpose come to life in our over 7,800 stores in all 50 states, the District of Columbia and Puerto Rico, in our call centers, distribution centers, on-site clinics, specialty pharmacies and corporate offices. In fact, those daily demonstrations of our purpose have helped Walgreens become an industry leader and a household name.
Walgreens has something for everyone who wants to build a successful career. Here, you’ll find supportive co-workers, an innovative environment and the tools you need to grow your skills, help build healthy communities and advance your career.
Accountable for the overall client satisfaction and client management activities within a group of assigned clients. Develops service and maintain client relationships for assigned accounts. Responsible for the satisfaction and retention of existing major client accounts. Develops and implements strategies and policies relating to account management and profitable market access with an emphasis on increasing sales in line with business unit objectives. Works with clients to support and understand their overall business objectives and critical success factors including client service and financial expectations. Responsible for representation of a diverse product portfolio across multiple business units.
Job Responsibilities (listed in order of importance and/or time spent)
Leads, helps develop and implements client service programs which directly support both tactical and strategic service needs of the client and Walgreen Company objective. Identifies, recommends, and implements process improvements, service model changes, and client satisfaction tools to ensure a positive account relationship which fosters client retention.
Negotiating contracts as well as ensuring smooth implementation and pull through of contracts through collaboration across all responsible teams (C&P, Operations, etc.).
Develops, implements and assesses a client services models targeted at optimizing client satisfaction and retention. May play an integral role in a team approach in closing a potential client.
Provide overall strategic and tactical leadership of collaborative initiatives with field sales personnel within region. Develop and maintain strong alliance efforts with internal teams to ensure access and pull-through of products and/or programs.
Implements and executes account strategies for high profile ,strategic customers in collaboration with Sales/Account Management leadership.
Manage customer relationships, and identifies opportunities within existing customers to increase account penetration, and capitalize on contract opportunities.
Develops and fosters positive inter-and intra-departmental working relationships with other departments and business units. Responsible for providing a collaborative customer-facing, problem-solving environment with Sales, Marketing, Operations, and systems with the vision of enhancing Walgreens market leadership. May be required to act as liaison between National Account Director and regional accounts.
May be responsible for achieving budgeted sales within assigned region or assigned accounts.
Provides coaching, mentoring, counseling and training to Strategic Account Managers as directed by Sales leadership.
Basic Qualifications & Interests
Bachelor’s Degree and at least 7 years of experience of direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities OR High School Diploma/GED and at least 12 years of experience of direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities.
Experience collaborating with internal or external resources to develop strategies that meet department goals within budget and established timelines.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience presenting to and coordinating senior level meetings, including preparation of agendas, documenting meeting minutes, sending out documents to attendees.
Experience building and maintaining relationships within a team.
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Willing to travel at least 60% of the time for business purposes (within state and out of state).
Preferred Qualifications & Interests
Experience in the indirect management of team members, including assisting in the development, training and assignment of work/projects to other members of a team.
At Walgreens, we help people get, stay and live well. That is our core purpose and the difference we make in people's lives every day. Our...