Sr Systems Admin
Layered Technologies 4 reviews - Kansas City, MO

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The Systems Administrator is responsible for leading the technical relationship of one or more enterprise level Layered Tech clients. They will provide superior support to a subset of Layered Tech clients in a complex network and/or hosting solutions environment. The Systems Administrator will review, approve and execute change requests to ensure successful change management. They will troubleshoot systems and network incidents to provide the maximum availability and optimal Mean Time To Repair. The Systems Administrator will be responsible for ensuring a positive client relationship. They will ensure the Operations Center has all documentation necessary to understand and support their clients.

Job Responsibilities
  • Deliver superior enterprise level client service through professional, comprehensive, and timely communication for all Incidents and Requests for Change
  • Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
  • Through review and approval, ensure methodical and successful execution of client change requests
  • Maintain network stability through advanced troubleshooting, timely resolution of client incidents, and proactive maintenance
  • Maintain and improve client loyalty and satisfaction scores
  • Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to build a strong client relationship and grow revenue
Job Requirements
  • Identify, resolve, and/or escalate hosting issues according to procedural documentation and training
  • Creative problem-solving to identify the source of problems
  • Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of client environments
  • Through client consultation, realize growth opportunities for production client environments.
  • Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
  • Provide and obtain timely updates to/from relevant parties (internal and external)
  • Execute strong Problem Management to reduce re-occurring incidents
  • Provide consultative assistance to the Operations Center during off hours as needed
  • Review system and network configurations with Implementations to ensure successful implementation of services into production
  • Perform incident trend analysis to promote a stable solution within the environment.
  • Other duties as assigned
Critical Skills
  • Previous Operating Systems support experience in enterprise, IT or service provider environment
  • Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)
  • Hands on experience including but not limited to:
    • Systems OS such as CentOS, Redhat, or Microsoft (Windows 2003/2008 Server, RHEL 4 and 5)
    • Hardware and firmware exposure in virtual and physical systems environments (VMware and AppLogic)
    • Server Load balancer configurations and support (F5, Cisco ACE, Foundry Server Iron etc.)
    • Common web server support (IIS, Apache, etc)
  • A commitment to delivering a superior client experience through direct interaction with clients during support and change management
  • Ability to quickly adapt to advancing technologies and procedural changes
  • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
    • Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
    • Ability to work well in team environment
    • Excellent verbal, written and analytical skills
    • Hands on experience with one or more of the following:
      • Security technologies
        • Virtual and physical security technologies (ie. Cisco ACE/FWSM, ASA, IP tables, ACL etc.)
        • Intrusion detection support and analysis
      • Network and Systems hardware platforms
        • Cisco routers and Switches
        • Server Loadbalancers (F5, Cisco ACE, Inkra)
    • Experience with Shell/Perl/Expect/Powershell and/or other scripting languages and/or web development technologies like HTML, XML, Java
    • Database administration
    • Familiarization with SAS-70 and ITIL guidelines and practices
    • Technical certifications in areas of expertise (MCSE/MCSA/MCP – 2000+, MCITP, MCTS, RHCE, RHCT, RHCSA, LPIC, Linux+)
Project Management experience

Education / Experience
  • Bachelor’s Degree or equivalent education in related fields / or 5 years’ experience in related field
  • 5+ years’ experience working in IT Service Provider industry at enterprise level
  • ITIL Foundation Training / Certification (Certification required for management roles)
  • Current/Active Certification or previous network and systems experience or associated fields

About this company
4 reviews
Layered Technologies is a leading global provider of managed dedicated hosting, on-demand virtualization/grid computing and Web services. By...