Sr Tech Support Analysis Ntwk
AT&T - Herndon, VA

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Candidate(s) for this position would be a key member(s) of an operations team responsible for network engineering and administration support for multiple service applications involving WAN/LAN computer networks. Specifically the candidate would be responsible for network operational support activities, e.g., installation, configuration, applications monitoring and diagnostics, fault isolation and management, maintenance and repair or routers, muxes, and network security devices. Tasking will also require trouble ticket generation and management, and configuration control. Candidate(s) may be required to learn and maintain new third party applications hardware and software. Candidate(s) must be able to coordinate and partner with various work centers, network engineers/administrators, and customer organizations in the execution of daily tasks. This is a Tier 2 support position, so candidate(s) must be prepared to be on-call 24X7 on a scheduled basis. No Relocation offered.

A minimum of 6 years of relevant network engineering experience in an operational WAN/LAN environment, specifically: proven experience in Juniper or Cisco router administration and management, data communications, TCP/IP, applications monitoring and diagnostics using tools such as Solarwinds and Net Scout, and using ticketing systems such as Trac, ManageEngine or Remedy. Must be capable to recommend and perform maintenance independently, as required, which may require travel in DC metro area on occasion. Excellent teaming skills and a positive attitude are a must.

An active TS/SCI with CI Polygraph is required for this position. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship is required.

CCNA and Security + certifications, familiarity with network security devices, e.g.Cloudshield, and use of Solarwinds are strongly desired; scripting skills (e.g. Perl or shell) and familiarity with Manage Engine and Trac would also be helpful.





IT / Engineering / Technology

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