Published Job Title: Sr Technical Specialist
Published Division/Department: Information Technology
Requisition #: 5407
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Information Technology
The Senior Technical Specialist will deliver best-in-class Incident Management and Problem Management by leading/working with various teams of analysts, operations engineers, and business representatives to ensure a highly available and reliable online service. Define and directly influence Incident and Problem Management procedures and guidelines to ensure the best possible response to and resolution of production impacting events. Create, collaborate and evangelize process and planning across a large organization in order to implement efficient Incident and Problem Management. Contribute to problem analysis and continuous improvement of day-to-day operations of the 24x7 Online operating environments.
The Senior Technical Specialist is a recognized SME (Subject Matter Expert) in their respective area. As such, this individual will take a leadership role in assigned projects, in mentoring peers and other team members, in performing research/investigation to enhance the collective knowledgebase of the team and in proactively identifying issues (and resolution) to minimize impact to business operations.
Strong analytical / problem solving skills
Strong decision making / risk assessment capability
Excellent verbal and written communication skills
Ability to handle high pressure situations in a productive and professional way
Ability to multitask and be flexible, in an environment of rapid change
Ability to provide 24 x 7 on-call support
Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify
- BS in Computer Information Science or equivalent business experience.
- ITIL v3 Foundations Certification
- Prior experience in Enterprise Application Operations, at least 3 years.
J2W: CB Exp. 12/15/12
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