Mentor and lead Account Managers and Associate Account Managers.
Responsible for proactively managing the day-to-day Agency and/or Network partner relationships of assigned accounts.
Provide strategic and tactical client service to complex, high touch customer base.
Hands on management of client business processes including, but not limited to onboarding and implementation, reporting and proactive remediation, and billing.
Organize and conduct kick-off and on-going calls with clients and internal teams to understand campaign deliverables.
Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues.
Monitor and report campaign performance to ensure delivery and billing and extract insights from reports.
Facilitate and ensure contract billing process is administered accurately in a timely manner.
Successfully manage customer expectations throughout the campaign lifecycle.
Develop and maintain strong, active relationships with clients at both senior and mid-management levels.
Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3 rd Party Technology partners.
Participate in client meetings to understand partner goals and objectives.
Manage and/or participate in ongoing process improvement initiatives.
Close the feedback loop internally by providing customer insights on ways DoubleVerify may improve products and services.
Special projects as identified by management.
5+ years overall work experience.
3-4 years of experience in Sales or Account Management/Client Services with a deep understanding of the online advertising industry .
Bachelor’s Degree or equivalent/higher level of education.
Exceptional command of Microsoft Excel
Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform.
Experience with Ad Serving technology
Comprehensive understanding the online media marketplace.
Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving.
Self-motivated, independent thinker and a team player, who will hit the ground running.
Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high pressure environments.
Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
Ability to interact and communicate effectively with all levels of management including senior executive level.
Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach.
Passion and desire to play a key role in driving a new business to success in the advertising technology space.