Location: New York City
Reporting Relationship: Director of Account Management
DoubleVerify ( www.doubleverify.com ) is the world leader in online media verification and campaign effectiveness. It is the top choice of brand marketers, agencies, advertising networks, demand side platforms, exchanges and digital publishers looking to ensure quality advertising environments, campaign transparency and performance. DoubleVerify validates over 60 billion advertising impressions per month for hundreds of Fortune 500 brands, advertising networks and media platforms. DoubleVerify was conferred the World Economic Forum 2012 Technology Pioneer Award for being one of the most innovative stakeholders in the technology space. Headquartered in New York City, DoubleVerify’s investors include JMI Equity, Institutional Venture Partners, Blumberg Capital, First Round Capital and Genacast Ventures.
Each day DoubleVerify welcomes some of the most forward-thinking, innovative individuals into our offices and encourages them to move their career ahead in a hard-working, rewarding environment. Our people represent the finest minds in the emerging field of online advertising technology and media verification. Our team members are constantly working together to make breakthroughs that change the face of a rapidly growing industry.
We are looking for difference makers to add to the DoubleVerify team and bring new ideas to the table. Think you are up for the challenge?
The Sr. Account Manager is responsible for servicing all aspects of customer accounts and relationships, a critical role. He/she will oversee all aspects of campaigns across kick-off, implementation, launch, reporting, remediation, and billing. The Sr. Account Manager will work closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver world class customer service and solutions to market. The Sr. Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite, and how products can be leveraged to meet their goals and objectives.
Mentor and lead Account Managers and Associate Account Managers.
Responsible for proactively managing the day-to-day Agency and/or Network partner relationships of assigned accounts.
Provide strategic and tactical client service to complex, high touch customer base.
Hands on management of client business processes including, but not limited to onboarding and implementation, reporting and proactive remediation, and billing.
Organize and conduct kick-off and on-going calls with clients and internal teams to understand campaign deliverables.
Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues.
Monitor and report campaign performance to ensure delivery and billing and extract insights from reports.
Facilitate and ensure contract billing process is administered accurately in a timely manner.
Successfully manage customer expectations throughout the campaign lifecycle.
Develop and maintain strong, active relationships with clients at both senior and mid-management levels.
Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners.
Participate in client meetings to understand partner goals and objectives.
Manage and/or participate in ongoing process improvement initiatives.
Close the feedback loop internally by providing customer insights on ways DoubleVerify may improve products and services.
Special projects as identified by management.
5+ years overall work experience.
3-4 years of experience in Sales or Account Management/Client Services with a deep understanding of the online advertising industry .
Bachelor’s Degree or equivalent/higher level of education.
Exceptional command of Microsoft Excel
Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform.
Experience with Ad Serving technology
Comprehensive understanding the online media marketplace.
Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving.
Self-motivated, independent thinker and a team player, who will hit the ground running.
Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high pressure environments.
Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
Ability to interact and communicate effectively with all levels of management including senior executive level.
Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach.
Passion and desire to play a key role in driving a new business to success in the advertising technology space.