Sr. Business Intelligence Architect
Bostech Corporation - Indianapolis, IN

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DESCRIPTION

Overview of Opportunityhhc1.com , the world's leading healthcare cloud company, is experiencing triple digit annual percentage growth in the vast, rapidly growing medical lab market. Led by veteran technology entrepreneur and "IBJ 40 under 40" award recipient Brad Bostic, the company was a 2012 Mira Award finalist and won the 2011 Indiana Companies to Watch Award. hc1.com is the only cloud-based healthcare CRM solution on the planet designed from the ground up to meet the specific needs of medical laboratories. hc1 lab-specific CRM and healthcare business intelligence play an integral role for 150+ high performance lab locations across the country, including Alere, St. Vincent Health, NeoGenomics, Know Error, Bostwick Laboratories, Sterling Reference Labs, and South Bend Medical Foundation.

DUTIES

Overview of Responsibilities: The Senior Business Intelligence (BI) Architect will work as a member of the hc1.com client success team to provide advanced BI architecture, design, and reporting to improve the productivity and financial performance of hc1's customers. The Senior BI Architect is an essential role for the ongoing adoption and utilization of BI within client environments and will be responsible for internal and client-facing training for the business intelligence solution. The Senior BI Architect will architect, design, document, test and manage hc1.com BI standard data structures, BI processes, and BI reports to enhance overall client satisfaction and value from the hc1.com BI solution. This role will facilitate discussions with the hc1.com client success team to gain insight into client requirements for BI, will work with the hc1.com product manager to ascertain how product enhancements and modifications impact standard and client BI structures and reports, and will work with the development staff to guide their understanding of needed changes to the system to enhance performance of the BI solution. Additionally, the Senior BI Architect will participate in Sales calls as a technical resource. The Senior BI Architect will develop BI strategies and mine data for insights into healthcare solutions, and will train internal staff and clients on effectively using the power of the hc1.com BI solution. The Senior BI Architect will play a key role in helping the Client Success Managers (CSMs) bring value to hc1.com clients.The Senior BI Architect will be exposed to a variety of technologies and needs to have the ability to quickly learn new technologies. Primary Responsibilities: *Manage BI projects in accordance with hc1 best practices and using standard templates;*Facilitate discussions with CSMs to gain insight into client BI requirements and needed BI enhancements, structural changes, or reports;*Identify, architect, design, document, and manage key BI product deliverables (i.e. hc1.com BI standards, best practices, data structures, views, querying practices, reports);*Facilitate BI requirements gathering sessions with internal and external clients;*Develop estimates for BI projects to provide solutions based on requirements from internal and external clients;*Document, communicate, and prioritize BI projects with input from product management, development, and client success;*Execute BI projects in a timely manner;*Provide troubleshooting support for BI;*Provide support for Sales meetings and Sales questions regarding BI and BI reports*Accountable for successful BI projects; work through any BI issues, escalating bugs or feature requests to ensure client satisfaction;*Ensure BI performance for standard BI solutions;*Ensure BI solutions adhere to all applicable hc1 design standards including re-usable components;*Add documented re-usable BI components to the hc1 BI standard (as needed);*Communicate with team leaders to set and manage expectations, respond to questions, resolve issues and gain assistance needed to successfully deliver on time and within budget; *Report project status and issues to be resolved during implementation projects and work collaboratively with other team members;*Respond to any outstanding issues before and after project go-live;*Provide ongoing support for hc1 customers via phone, online forum and email;*Test the impact of hc1.com releases on BI data structures, view, and reports before general release to customers;Although most work can be performed remotely, Senior BI Architect may travel up to 20% of the time to a client site for training and requirements gathering.

QUALIFICATIONS

Professional Qualifications: *A four-year degree in a science-related field;*2-4 years professional experience in healthcare, science-related, or customer-focused field;*Practical experience working with clients to meet client expectations;*Previous experience facilitating technical training;*Hands-on experience working with the concepts and components required to implement BI strategies and processes;*Demonstrated troubleshooting and problem-solving skills;*Experience with the implementation of BI strategies and processes;*Ability to identify, analyze, discuss and confirm application/system requirements from customers and relevant stakeholders and produce detailed specifications;*Exceptional communication skills (verbal and written) with the ability to produce clear concise documentation that can be easily understood by internal and external clients;*Knowledge of standard BI industry processes and methodologies (e.g., for data normalization, database design, SQL queries, implementation, enhancement requests, development and product release, change control, customer support);*Data Migration experience (moving data from source to destination system);*Ability to manipulate data via scripts, spreadsheets, and manual process;*Experience with Predictive Analytics, Benchmarking, and Data Mining;*Experience with Data Warehousing and PivotTables;*Expert level proficiency with MS Excel;*Familiarity with Common Statistics (Standard Deviation, Quartile, Moving Average, Regression);*Familiarity with GIS Mapping;*Ability to create process standards for client interaction and internal processes;*Ability to discuss, document, design, and implement business strategy;*Ability to develop, discuss, implement, and execute project plansPrimary Technologies Used: *mySQL*XML & Web Services (Dynamic Data Cloud)*Web-based applications*Proficient in use of Microsoft Office Suite, Email, Search Engines and Web browsersAbout hc1.comThe hc1.com Healthcare Relationship ManagementTM service (a Bostech Innovation) combines cloud-based healthcare CRM, real time dashboards and alerts, and secure messaging to optimize the relationships between healthcare professionals and improve the quality of healthcare. With hc1.com, labs are able to manage the entire client lifecycle from a secure web browser by gaining a 360-degree view of each client relationship. By unifying data silos and delivering automated alerts, each department can proactively address issues and capitalize on opportunities while creating a personalized client experience. View a 2-minute video overview of hc1.com at www.hc1.com/video. We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, sexual orientation, age, national origin, disability, genetic information, membership in uniformed armed services or Veterans' status, or any other class protected by applicable law. Overview of Responsibilities: The Senior Business Intelligence (BI) Architect will work as a member of the hc1.com client success team to provide advanced BI architecture, design, and reporting to improve the productivity and financial performance of hc1's customers. The Senior BI Architect is an essential role for the ongoing adoption and utilization of BI within client environments and will be responsible for internal and client-facing training for the business intelligence solution. The Senior BI Architect will architect, design, document, test and manage hc1.com BI standard data structures, BI processes, and BI reports to enhance overall client satisfaction and value from the hc1.com BI solution. This role will facilitate discussions with the hc1.com client success team to gain insight into client requirements for BI, will work with the hc1.com product manager to ascertain how product enhancements and modifications impact standard and client BI structures and reports, and will work with the development staff to guide their understanding of needed changes to the system to enhance performance of the BI solution. Additionally, the Senior BI Architect will participate in Sales calls as a technical resource. The Senior BI Architect will develop BI strategies and mine data for insights into healthcare solutions, and will train internal staff and clients on effectively using the power of the hc1.com BI solution. The Senior BI Architect will play a key role in helping the Client Success Managers (CSMs) bring value to hc1.com clients.The Senior BI Architect will be exposed to a variety of technologies and needs to have the ability to quickly learn new technologies. Primary Responsibilities: •Manage BI projects in accordance with hc1 best practices and using standard templates;•Facilitate discussions with CSMs to gain insight into client BI requirements and needed BI enhancements, structural changes, or reports;•Identify, architect, design, document, and manage key BI product deliverables (i.e. hc1.com BI standards, best practices, data structures, views, querying practices, reports);•Facilitate BI requirements gathering sessions with internal and external clients;•Develop estimates for BI projects to provide solutions based on requirements from internal and external clients;•Document, communicate, and prioritize BI projects with input from product management, development, and client success;•Execute BI projects in a timely manner;•Provide troubleshooting support for BI;•Provide support for Sales meetings and Sales questions regarding BI and BI reports•Accountable for successful BI projects; work through any BI issues, escalating bugs or feature requests to ensure client satisfaction;•Ensure BI performance for standard BI solutions;•Ensure BI solutions adhere to all applicable hc1 design standards including re-usable components;•Add documented re-usable BI components to the hc1 BI standard (as needed);•Communicate with team leaders to set and manage expectations, respond to questions, resolve issues and gain assistance needed to successfully deliver on time and within budget; •Report project status and issues to be resolved during implementation projects and work collaboratively with other team members;•Respond to any outstanding issues before and after project go-live;•Provide ongoing support for hc1 customers via phone, online forum and email;•Test the impact of hc1.com releases on BI data structures, view, and reports before general release to customers;Although most work can be performed remotely, Senior BI Architect may travel up to 20% of the time to a client site for training and requirements gathering.

Bostech Corporation - 2 years ago - save job