Sr. Client Success Manager
Bostech Corporation - Indianapolis, IN

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DESCRIPTION

Overview of Opportunityhc1.com , the world's leading healthcare cloud company, is experiencing triple digit annual percentage growth in the vast, rapidly growing medical lab market. Led by veteran technology entrepreneur and "IBJ 40 under 40" award recipient Brad Bostic, the company was a 2012 Mira Award finalist and won the 2011 Indiana Companies to Watch Award. hc1.com is the only cloud-based healthcare CRM solution on the planet designed from the ground up to meet the specific needs of medical laboratories. hc1 lab-specific CRM and healthcare business intelligence play an integral role for 150+ high performance lab locations across the country, including Alere, St. Vincent Health, NeoGenomics, Know Error, Bostwick Laboratories, Sterling Reference Labs, and South Bend Medical Foundation.

DUTIES

Overview of Responsibilities: The Client Success Manager will report directly to the Director of Healthcare Solutions and take the lead on being the primary technical resource for the shaping our marketing message to all our various audiences, further advancing Bostech's position as the premier source of delivering secure, on demand browser- based workflow and real-time analytics that connects to underlying business systems. This person will be responsible for managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Client Success Manager must be able to articulate technology and product positioning to both business and technical users. This individual must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process and must be able to establish and maintain strong relationships throughout the sales cycle.Primary Responsibilities: Sales*Developing Partner Strategies*Providing Sales Support in the form of conference call discovery, software application demonstrations/presentations, and Statements of Work / Proposals*Conceptualizing and communicating on how the company products and services affect opportunities and sales exposure within the organization.*Performing customer needs assessments and solution finding sessions*Reviewing customer operations for improving business process opportunities*Understanding product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc.*Defining the best company products to address requirements of prospect business*Requesting and coordinating resources required to support sales department.*Providing responses for product and technical requestsMarketing*Developing strategy for Industry thought leadership*Liaison between sales and product development*Developing and maintain competitive analysis*Developing strategies for trade shows and conferences, both "pre" and "post"*Developing strategies for webinar rollout*Developing strategies for Regional ACHE meeting preparation*Developing marketing strategies for Channel Partners that includes co-marketing*Champion User Group strategies that will include advisory, focus and beta partners*Managing internal budget*Participating at conferences, tradeshows, and other events as required by Sales Management and Product Marketing*Providing knowledge and training on products to peers, presales and sales staff in the organization*Demonstrating an in-depth understanding of the company products, functions, features and benefits*Developing and maintaining business and client contact information as these relates to product development*Getting associated with user groups, industry groups, etc.*Providing specifications and quotes to prospective clients

QUALIFICATIONS

Professional Qualifications: *3+ experience in business-to-business marketing. Experience with healthcare services is highly desired*Proven success presenting technology as business solution*Proven success selling in complicated sales surroundings with both technical and business buyers*Able to make effective presentations or demonstrations in time constrained situations.*Able to prioritize the work in multi-tasking environment*Able to meet tight deadlines and follow up on commitments *Strong selling and sales aptitude*Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base*Effective verbal, written and presentation skills*Understand the big picture and monitor your key performance metrics, and take the action necessary to produce bottom line results. *Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches*Entrepreneurial spirit and ability to perform multiple tasks on a deadline in an extremely fast-paced environment*Working knowledge of Microsoft Office suite of products, Photoshop, Flash, graphic design, CRM and web tools*Willingness to travelAbout hc1.comThe hc1.com Healthcare Relationship ManagementTM service (a Bostech Innovation) combines cloud-based healthcare CRM, real-time dashboards and alerts, and secure messaging to optimize the relationships between healthcare professionals and improve the quality of healthcare. With hc1.com, labs are able to manage the entire client lifecycle from a secure web browser by gaining a 360-degree view of each client relationship. By unifying data silos and delivering automated alerts, each department can proactively address issues and capitalize on opportunities while creating a personalized client experience. View a 2-minutevideo overview of hc1.com at www.hc1.com/video. We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, sexual orientation, age, national origin, disability, genetic information, membership in uniformed armed services or Veterans' status, or any other class protected by applicable law. Overview of Responsibilities: The Client Success Manager will report directly to the Director of Healthcare Solutions and take the lead on being the primary technical resource for the shaping our marketing message to all our various audiences, further advancing Bostech's position as the premier source of delivering secure, on demand browser- based workflow and real-time analytics that connects to underlying business systems. This person will be responsible for managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Client Success Manager must be able to articulate technology and product positioning to both business and technical users. This individual must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process and must be able to establish and maintain strong relationships throughout the sales cycle.Primary Responsibilities: Sales•Developing Partner Strategies•Providing Sales Support in the form of conference call discovery, software application demonstrations/presentations, and Statements of Work / Proposals•Conceptualizing and communicating on how the company products and services affect opportunities and sales exposure within the organization.•Performing customer needs assessments and solution finding sessions•Reviewing customer operations for improving business process opportunities•Understanding product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc.•Defining the best company products to address requirements of prospect business•Requesting and coordinating resources required to support sales department.•Providing responses for product and technical requestsMarketing•Developing strategy for Industry thought leadership•Liaison between sales and product development•Developing and maintain competitive analysis•Developing strategies for trade shows and conferences, both "pre" and "post"•Developing strategies for webinar rollout•Developing strategies for Regional ACHE meeting preparation•Developing marketing strategies for Channel Partners that includes co-marketing•Champion User Group strategies that will include advisory, focus and beta partners•Managing internal budget•Participating at conferences, tradeshows, and other events as required by Sales Management and Product Marketing•Providing knowledge and training on products to peers, presales and sales staff in the organization•Demonstrating an in-depth understanding of the company products, functions, features and benefits•Developing and maintaining business and client contact information as these relates to product development•Getting associated with user groups, industry groups, etc.•Providing specifications and quotes to prospective clients