Sr. Clinical Systems Analyst
I. Position Summary:
Support hospital departments that have been assigned to Analyst in all Information Systems needs. Maintain existing software, test changes and enhancements to applications in a timely manner in order to gain maximum usage of software applications and information systems. Must have the ability to solve practical problems and deal with a variety of concrete variables in situations software applications are used. Ability to interpret a variety of instructions furnished in written and oral forms. Plans, directs, and coordinates activities of software application projects to ensure that project goals are accomplished within the prescribed time frame.
II. Position Relationships:
A. Responsible to: Clinical Systems Manager
B. Workers Supervised: None
C. Interrelationships: Information Systems users and Technical Staff
with direction from Supervisor
III. Responsibilities and Authorities:
A. Plans, directs, and coordinates activities of software application to ensure that project goals are accomplished within the prescribed time frame.
B. Responsible for training new staff members, in design, implementation, policies and procedures.
C. Work with the supervisor on developing and maintaining software applications standards, quality control, and policies and procedures.
D. Provide technical support for all systems and their interfaces.
E. Ensure that applications are up to date and stay compatible with application, Hospital standards and Information System Standards.
F. Develops business processes that ensures the developed application meets all project requirements.
G. On 24 hour call as needed.
H. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
I. Develops project plans, coordinates application projects and communicates changes and progress.
J. Indirect supervision: Clinical Systems Analysts.
K. Performs other duties as assigned by the department's management staff.
L. As patient care and/or Hospital need dictates, both the assigned shift and work station may be changed by the department.
M. Participates in and promotes the “I CARE Advantage” service philosophy of Integrity, Customer Centered, Accountability, Respect and Excellence.
N. Performs essential job functions with or without reasonable accommodations.
IV. Performance Factors Used to Evaluate Employee:
A. System implementation projects are managed following I.T. guidelines.
B. Maintain program documentation, projects and task records to meet .I.T. specifications.
C. Provides adequate on-call availability.
D. Projects & tasks assigned are completed on schedule.
E. Enhance professional growth and development through in-service meetings, educational programs, workshops, conferences, technical literature, etc.
F. Courteous and friendly attitude toward patients, visitors and other hospital personnel.
G. Adheres to MCH Service Management policy/procedures.
H. Adheres to MCH Medicare Compliance Program.
I. Maintains working relationship with users, staff and vendors to provide best possible use of applications assigned to.
J. Keeps staff and supervisor well informed of events that effect others.
K. Performs with a high degree of sound judgment, logical thinking and initiative.
L. Demonstrates effective use of time management principles.
Bachelor's degree from four-year college or university; or 5 years related experience and/or training; or equivalent combination of education and experience.
B. Training and Experience:
Must have solid background in computer hardware, software, networks and the ability to manage multiple projects at one time. Excellent written/oral communication skills required. Must be able to work effectively with a diverse group of people. Extensive understanding of operating systems software (i.e. Windows NT/2000 and XP) and Web browser use (Internet Explorer) required in a complex environment.
C. Job Knowledge:
Must possess the ability to plan, direct, and coordinate activities of designated projects, with guidance from management, to ensure that goals or objectives of projects are accomplished within prescribed parameters. Ability to interpret and apply an extensive variety of technical instructions and deal with abstract and concrete variables within the healthcare environment. Requires conscious commitment to the highest standards of customer service. Must be a self-motivated person and can demonstrate a working knowledge of multiple software/hardware applications. Must be able to communicate with peers, subordinates and upper management effectively and courteously. Must be able to use sound judgment and must demonstrate logical thinking and initiative. Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
VI. Unusual Physical Demands and Working Conditions:
Must be willing to attend out-of-town training in order to update or acquire skills.
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