Sr. Customer Representative
FedEx Services 10,419 reviews - Salt Lake City, UT

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Each day, the 275,000 employees of FedEx Corporation are responsible for delivering over 6 million shipments to more than 220 countries and territories around the world! Because of our "absolutely, positively" spirit and commitment to excellence, FedEx was recently included in:

FORTUNE magazine’s 2010 "100 Best Companies to Work for in America"

Black Enterprise magazine’s "40 Best Companies for Diversity".

As a global enterprise, all FedEx Companies embrace and reflect the diversity of the communities where we live and serve. Our culture fosters and promotes an environment where a person's performance is what counts. It is not surprising that over the years FedEx has been consistently recognized within the global business circles for leadership, workplace environment and contribution to technological and economic advancements.

Bring your talent and join us in continuing to make every FedEx customer experience outstanding!

As a part of the FedEx team you will be an integral component of an organization that recognizes and rewards the contributions of its employees by providing:
a dynamic work environment with a wide range of career options
competitive salary and bonus opportunities
work-life balance and generous benefits
Want to learn more about how FedEx continues to deliver for our employees, our customers and our shareholders? Want to be a part of it?

First step.....apply today!

Position Information:
General Summary

To provide in-bound and out-bound assistance to customers regarding package inquires, problems and selling company services. Responsible for providing assistance to customers by utilizing various platforms such as phone, email and social media.

Responds to complex customer inquiries, resolve problems, and/or sell services via in-bound and out-bound calls.
Maintains current knowledge of company's basic products, services and solutions in order to assist customers.
Provides customer assistance with pricing, scheduling pick up and delivery, and supplies.
Provides assistance to customers by utilizing various platforms such as phone, email, and social media.

Facility Hours
7:00AM-9:00PM (Monday- Friday)
Closed Saturday and Sunday

The start date for this position is March 4, 2013.

Relocation is not available

High school diploma/GED.
Eighteen (18) months customer representative
Experience in a corporate customer service environment
PC ability, verbal and writing skills.
Ability to work various shifts and weekend/holidays.

About this company
10,419 reviews
FedEx Corporation (FedEx)provides a portfolio of transportation, e-commerce and business services through companies that compete...