Sr. Delivery Manager
GXS - Gaithersburg, MD

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Job Description:
Connect to GXS and Connect to the World!
With more than 2400 employees and operations in 20
different countries, GXS offers endless opportunities to
learn, grow and succeed with one of the nation’s
fastest-growing private companies. Bring us your talent,
energy and drive and become a star player on our winning
team!
GXS is seeking a Sr. Delivery Manager for our Financial
Services organization. The Delivery Manager drives,
directs, and manages high profile Managed Services and
TGMS programs for GXS clients within the Solutions
Delivery team. This individual works with Sales,
Solutions Definitions, Product Marketing, Solutions
Implementation, Engineering and Customer Support as
appropriate to insure all program deliverables and
customer service levels are achieved.
The Delivery Manager will be the primary owner of the
customer relationship. This key position is responsible
for day-to-day operations management and meeting service
level (SLA) commitments for clients by
leading/influencing a matrixed team which may include
local dedicated and remote leveraged staff. The Delivery
Manager uses best practice methodologies, processes, and
tools to provide committed GXS services. This individual
reviews and approves all program deliverables,
interprets the contract/SOW, serves as the primary
escalation point for client personnel, and acts as the
key resource held accountable for quality of delivery
and customer satisfaction.

Job Responsibilities:
  • Ensures the mission critical requirements of the
customer are met through thorough understanding of
their business requirements and objectives.
  • Charged with owning customer(s) from contract
through steady state to include being the key
contact for delivery, change management, service
level reporting, customer satisfaction and assisting
with growing revenue within the customer.
  • Manages the resolution of risks, including taking a
lead role in organizing inter-departmental meetings
to resolve customer issues and drive
cross-functional issues to closure.
  • Tracks program progress, identifies and mitigates
risks, maintains effective communication with all
program stakeholders and provides detailed reports
of progress against plan.
  • Manages compliance with agreed service levels and
contractual obligations, escalating to management
when appropriate.
  • Formulates and takes corrective actions to mitigate
deviations to the program plans and alerts
management of potential problems when appropriate.
  • Facilitates a positive and productive long-term
relationship with client(s) representing GXS in all
customer-facing communications with complete
professionalism.
  • Identifies areas of improvement and supporting all
existing contracted services.
  • Correctly sets operational expectations with
customers.
  • Maintains and delivers regular program status
updates and service performance via the customer
dashboard.

Job Requirements:Knowledge:
  • Ability to work cooperatively on and with a global
team.
  • Ability to motivate a team in meeting a tight
deadline and following standards.
  • Strong organizational and communications skills.
  • Must have strong customer facing skills and
experience
  • Must have Financial Services experience including
treasury / cash management.
  • Knowledge of component based architecture.
  • Knowledge of version control software.
  • Ability to gain and maintain trust and respect of
clients.

Education and Experience:
  • Bachelor’s Degree or higher in Computer Sciences or
Information Systems Management preferred.
  • Must have 10+ years program/project management
experience.
  • PMP Certification a plus.
Industry Experience:
  • Demonstrated track record of successfully planning
and managing larger-scale engagements through all
stages of the program life-cycle, from requirements
gathering to production.
  • Must have Strong customer relationship experience.
  • Experience and desire to work in a fast-moving,
customer-facing environment with a group of talented
individuals.
  • Proficient in MS Office tools.
GXS is a leading B2B integration services provider and
operates the world’s largest integration cloud, GXS
Trading Grid®. We help our customers extend their
partner networks, automate receiving processes, manage
electronic payments and improve supply chain visibility.
Servicing more than 550,000 businesses, including
two-thirds of the Fortune 500 and 22 of the top 25
supply chains, we are valued as the world’s #1 B2B
Integration Services Company and recently named to the
Inc. 5000.

To Learn More:
http://www.gxs.com
www.linkedin.com/company/gxs
www.twitter.com/gxs
Req. Code : 2248
Organizational Unit : SDPS
% of Travel Required : 0-20%
Shift/Hours : First Shift (Day)

GXS - 19 months ago - save job - copy to clipboard - block
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