Sr. Deposit Operations Specialist
Vantage West Credit Union 14 reviews - Tucson, AZ

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GENERAL SUMMARY
Under the direction of the Deposit Operations Supervisor, candidate is responsible for the efficient and effective servicing of deposit account products and services. Candidate is responsible for meeting goals as set by management.

COMPETENCIES:
  • Ethics and Values
  • Written Communication
  • Time Management
  • Member Focus
  • Decision Quality
  • Functional/Technical Skills
MAJOR ACCOUNTABILITIES AND TASKS:
1. Must be able to perform all functions of Deposit Operations Specialist in addition to assigned Senior Deposit Operations Specialist tasks.
2. Keeps supervisor informed of all backlogs, unusual requests, problems or situations that may affect the efficient operation of the department.
3. Performs other duties as assigned.

ACH Processing*
1. Provides information, support and problem-solving assistance as requested by Credit Union Staff.
2. Provides support for all ACH related initiatives.
3. Researches member requests.
4. Responsible for Daily/Monthly GL and processing reconciliations.
5. Prepares member correspondence.
6. Prepares and reconcile origination files.
7. Ensures that all daily processing deadlines are met.
8. Manages retention of all ACH records.
9. Processes debit/credit exceptions within established procedures and guidelines.
10. Maintains current knowledge on all NACHA rules and regulation changes.
11. Manages all ACH fraud/dispute claims.
12. Prepares and maintain procedures and job aids.

Share Draft Processing*
1. Provides information, support and problem-solving assistance as requested by Credit Union Staff members.
2. Provides support for all Share Draft related initiatives.
3. Researches member requests.
4. Responsible for Daily/Monthly GL and processing reconciliations.
5. Prepares member correspondence.
6. Ensures that all returns are completed in a timely manner.
7. Ensures that all daily processing deadlines are met.
8. Manages retention of all ACH records.
9. Manages all Share Draft fraud/dispute claims.
10. Prepares and maintains procedures and job aids.

ATM/ Shared Branching Processing
1. Provides information, support and problem-solving assistance as requested by Credit Union staff.
2. Provides support for all ATM and Shared Branching related initiatives.
3. Researches member requests.
4. Responsible for Daily/Monthly GL and processing reconciliations.
5. Prepares member correspondence.
6. Ensures that all ATM corrections are completed in a timely manner.
7. Ensures that all daily processing deadlines are met.
8. Manage retention of all ATM processing records.
9. Manages all ATM/Shared Branching Network adjustments.
10. Prepares ATM Cash Loads and monitor ATM cash levels.
11. Supports new ATM installations.
12. Prepares and maintains procedures and job aids.

Plastic Card Fraud/Dispute Processing
1. Provides information, support and problem-solving assistance as requested by Credit Union Staff.
2. Provides support for Plastic Card Fraud/Dispute Processing related initiatives.
3. Reviews Fraud /Dispute claims.
4. Handles retrieval of all required claim documents.
5. Processes chargeback via processing platform.
6. Provides information and problem-solving assistance as requested by members.
7. Resolves member issues, concerns and needs regarding chargebacks, retrievals and other related problems.
8. Process account adjustments/general ledger entries.
9. Prepares member correspondence.
10. Ensures that all fraud claims are processed within the established time frames.
11. Manages retention of all fraud/dispute claim records.

Deceased Member Account Processing
1. Provides information, support and problem-solving assistance as requested by Credit Union Staff.
2. Provides support for matters involving an account of a deceased member.
3. Reviews death certifications and official documents.
4. Secures accounts of deceased members.
5. Processes account title changes.
6. Distributes account assets to beneficiaries.
7. Provides information and problem-solving assistance as requested by members.
8. Responds to family members and/or attorneys on behalf of the deceased member.
9. Prepares member correspondence.
10. Ensures that all required actions to settle an account are completed in a timely manner.

Bank to Bank and Western Union Wire Transfer Processing
1. Provides information, support and problem-solving assistance as requested by Credit Union Staff
2. Provides support for matters involving wire transfers.
3. Maintains current knowledge of all Federal Regulations including OFAC that govern Wire Transfer transactions to minimize/eliminate potential loss to the credit union.
4. Meets critical processing deadlines for all work including: processing incoming wires, processing and monitoring outgoing wires.
5. Performs daily operational functions for processing Wire Transfer transactions accurately and timely.
6. Provides information and problem-solving assistance as requested by members.
7. Prepares member correspondence.

On-Line/Mobile Banking Product Support
1. Supports on-line banking products including home banking, bill pay, on-line new accounts, funds transfer, pop money and business banking.
2. Provides information, support and problem-solving assistance as requested by Credit Union Staff and members.
3. Maintains current knowledge of all policies and procedures governing on-line products.
4. Provides information and problem-solving assistance as requested by members.
5. Prepares member correspondence.

Returned Deposited Item Processing*
1. Records and process returned deposited items according to established procedures including preliminary collection activities.
2. Prepares and remit demand letters and refer accounts to the County Attorney’s Office according to set guidelines and procedures.
3. Understands and keep current of all policies and procedures governing check processing.
4. Provides information and problem-solving assistance as requested by members.
5. Resolves disputes and complaints from members seeking a solution that restores goodwill without placing the credit union in unnecessary risk.

Loss Prevention Processing
1. Provides information, support and as needed by Credit Union Staff.
2. Provides support for matters involving all aspects of Loss Prevention including securing member accounts and facilitating in account number change.
3. Secures accounts as needed.
4. Provides information and guidance to members who have become victims of identity theft.
5. Prepares member correspondence.
6. Ensures that all required actions to secure account assets are completed in a timely manner.

General Ledger Reconciliations/Regulatory and Year-End Reporting
1. Completes monthly general ledger reconciliations for deposit operations processing tasks.
2. Completes quarterly Visa reporting.
3. Prepares various monthly, quarterly and annual reports such as, but not limited to, the uninsured deposit report as part of the call report and the unclaimed property to the State of Arizona.
4. Participates in processing and balancing of year end reporting including 1099INT, 1099R, 1099Q, and 5498 forms.

  • Requires Certification
QUALIFICATIONS:
Education & Experience A high school diploma or equivalent is required. Requires a minimum of 2 years of deposit operations or equivalent experience at a financial institution. Must have working knowledge of general office procedures and equipment. Skills & Abilities Must have professional, clear and effective written and verbal communication skills. Must be able to navigate at an intermediate level in Microsoft Office (Word, Excel, and Outlook). Must have general ledger/ account balancing skills. Incumbent must be able to handle problem situations or complaints. Miscellaneous Requirements The incumbent is required to comply with all aspects of the Bank Secrecy Act. Must be willing to obtain processing certifications as required.

PHYSICAL REQUIREMENTS:
The job requires the employee to sit a majority of the time. Infrequent lifting of up to 20 pounds may be required.

About this company
14 reviews