Sr. Desktop Support Technician
American IT Solutions, Inc. - Purchase, NY

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American IT Solutions Inc is seeking a Sr Desktop Support Technician for a client in Purchase NY This is a FT position Starting salary is 55000006500000 based on experience Please submit an updated resume along with salary requirements This is an immediate need The purpose of this position is to To provide a high quality and responsive desktop support service to all endusers To manage day to day problems allocated by the helpdesk and maintain ownership until problem resolution To ensure that the Service Desk staff and clients are kept updated on a regular basis To perform approved Install Moves Add and Changes To provide local assistance to other locations when requested To promote and communicate IT standards and procedures to the local community ExperienceBackground Minimum of 4 years as a desktop support analyst supporting a minimum of 500 clients Minimum of 4+ years supporting MS Windows OS and Office Suites Minimum of 4+ years supporting mobile devices – BlackBerry iPad iPhone HW and SW training on Desktop Laptops MCSE A+ certifications strongly preferred Skills Competencies Strong understanding of networking infrastructure and client side architectures software lifecycle and system design Advanced level troubleshooting skills within the desktop environment Excellent written and verbal communications skills and ability to communicate and work effectively with a variety of customers at all levels of the organization Must be a selfstarter with the ability to work independently with minimal guidance and in a collaborative team environment Able to adapt in a fast paced constantly changing environment Excellent time management and organizational skills Very strong PC hardware and software troubleshooting skills In depth knowledge of Windows XP Windows 7 and Microsoft Office Suites 20032010 Microsoft certification a plus Superior customer service focus Able to present technical ideas in professional and userfriendly language Able to learn and support new applications Excellent analytical troubleshooting and problemsolving skills Strong organizational project management multitasking and task prioritization skills Experience in a large corporate multidomainmultisite organization Familiarity andor experience using ITIL methodologies Develop and implement new ITIL compliant processes as needed Knowledge of Macintosh platforms a plus Must be able to lift up to 50 pounds Performs other duties as necessary Win7
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About this company
American IT Solutions, Inc.