The Senior Director of Ambulatory Services will have broad responsibility for the strategic and daily day-to-day operations of a variety of Ambulatory clinics and associated ancillary services on multiple campuses (Dallas, Legacy, Southlake, other) working with the Directors of each group. This position will work in a matrix environment for non-direct-reporting Ambulatory functions, setting the vision and long term startegy ( 3-5 years) for the organization for Ambulatory Services and will work closely with physicians and leaders of UTSW. The Senior Director of Ambulatory Services is responsible for divisional quality, financial management, employee cultural enviornment, operational outcomes, regulatory compliance and customer service for designated areas of responsibility.
Essential Duties and Responsibilities
- Operations Management: Develop, implement, monitor, and revise annual goals and objectives for the division that supports the mission and objectives of the organization; effectively coordinate, integrate and communicate information and services within the division and other divisions; maintain and implement knowledge of all the rules, regulations, policies, procedures, guidelines, laws, etc. that impact or govern the division and the entire organization and ensure compliance.
- Financial Management: Develop and monitor annual budgets (operating, capital, or any special type of budget) that ensure the necessary funds to carry out the goals and objectives that have been established by the division; and identify and analyze the design of jobs, work processes, work flows, etc for the division and implement appropriate changes to improve the effectiveness, productivity, and efficiency that support the overall goals of the Ambulatory division and the entire organization.
- People Management: Lead through subordinate directors (6-8); select, train, orient, and assign staff; develop standards of performance; evaluate employee performance; initiate and make recommendations for personnel actions; recommend a sufficient number of qualified and competent persons to provide department services; develop, manage, and assess the performance improvement program for the departments to evaluate the effectiveness of programs; and maintain leadership development for directors and managers within the division; lead in a highly matrixed environment. Create an enviornment of support and collaboration
- Customer Service: Participate in and lead hospital-wide interdisciplinary collaborate projects, workgroups and standing committees; work cooperatively with relevant community organizations and advocate on behalf of children and families; model support services skills and ethics; including confidentiality and advocacy; maintain a clinical caseload and perform other duties and special projects as required.
- Professional Development: Maintain professional growth and development through seminars, workshops, and/or professional affiliations to remain abreast of the latest developments and trends in Support Service; ensure staff maintain current technological knowledge through training and continuing education programs; and ensure staff maintain licensure and/or professional certification.
- Performance Improvement: Continuous pursuit of improvement in all areas of responsibility; leads multi-disciplinary teams to improve processes across multiple departments.
- Physician Relations: Works in collaboratively with academic physician partners from UTSW in support of their clinical Ambulatory practice; supports integration with UTSW initiatives as appropriate; develops relationships with Division Directors to develop vision for Ambulatory Division; works with Medical Director to guide division toward patient-family centered care.
- Strategic Planning: Acts as the subject matter expert and thought leader on Ambulatory Operations, guiding the organization in pursuit of best practices for the Ambulatory enviornment; communicates vision of organization to areas of responsibility; continuously seeks new opportunities to propel the organization forward considering the impact for the Ambulatory Division and the role it plays in the larger organization.
- Four-year Bachelor's degree or equivalent experience required
- Graduate or professional work or advanced degree; or equivalent experience required
Specific knowledge, skills, and abilities
- Minimum 5-7 years of related experience required
- Minimum 10 years of related experience preferred
- Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
- Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
- Translate strategic priorities into operational reality; align communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measureable and sustainable results.
- Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyze new approaches to improve results by transforming organizational culture, systems, or products/services.
- Establish and commit to a long-term business direction after considering clinical and financial data, resources, market drivers, and organizational values; anticipate and respond to shifts within the market, technology, or policy environment that influence the delivery, management, and financing of healthcare.
- Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.