Provide IT production support for the business applications used by the Trading (Sungard Zainet), Mid-Office Risk Management (Sungard Risk Analytics), and Back Office Accounting departments.
System problem resolution – including troubleshooting issues, identifying root cause, submitting tickets to vendor as needed.
Perform updates to system reports, interfaces and other solutions supported by the IT department based on business drivers.
Support vendor relationship for 3
party applications, becoming internal expert and assisting with the development of the maintenance plan
Work with the system users to identify process improvement opportunities.
Evaluate functional requirements for system enhancement projects.
Follow the IT System Development Life Cycle standards to design, develop and implement technical solutions.
Participate in the system demand management review and prioritization process
Ensure compliance with all general computing controls for development of solutions, changes management and security.
Must be results oriented, customer focused, have exceptional communication and interpersonal skills and be capable of interfacing with all levels in the organization.
Must have strong time management, problem solving, project management and team collaboration skills and be able to manage multiple concurrent priorities.
Ability to rapidly adapt to changing business requirements and priorities.
Must comply with all GSENA policies and procedures
Ability to meet attendance requirements and provide after-hours
support as needed
Expert level ability in using a personal computer and Microsoft Office products
Excellent oral and written communication skills
B.S. MIS , Computer Science or related discipline
A minimum of 4 years Information Technology analysis, design, development, integration and productions support experience
A minimum of 2-3 years Microsoft development experience with the Visual Studio .Net framework, C#, SQL Server, Analysis Services, DTS, Reporting Services, SharePoint and Web Services.
A minimum of 2 years technical support for energy trading and risk management systems.
Sungard Aligne product experience preferred (TRM, Analytics, GBO)
Strong system and process documentation skills.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
Overtime, callout expected
Travel requirement, 5-10%
We provide dependable and flexible energy solutions to commercial and industrial organizations.