Sr. ITSM Consultant
Windward IT Solutions - Herndon, VA

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Due to our continued success we are currently seeking to add to our team a Senior IT Service Management Consultant. The candidate will support the development of the continual process improvement and governance support framework(s) to ensure that objectives are in line with industry best practices, based on IT Service Management principles. This will ensure all programs underway and processes being implemented truly align to our customer’s mission and ultimately provide value in terms of speed of delivery, service availability, and cost effectiveness. Additionally, this role will oversee project-focused activities associated with automation of manual processes utilizing integrated orchestration capabilities

Position Requirements:
•Significant demonstrated experience with ITIL® business process reformation efforts and project management
•5+ years experience in continuous process improvement methodologies including ITIL®, business process re-engineering, and/or quality management initiatives
•Experience leading technical/process reformation teams desired
•Experience developing complex strategies to overcome cultural resistance to process-driven change
•Experience coordinating efforts through complex, diverse organizations
•Experience facilitating quality improvement efforts
•Excellent verbal and written communication skills
•Excellent leadership and problem-solving skills
•Exposure to automation platforms and work associated with service provisioning desired
•Exposure to ticketing platforms (BMC Remedy, CA Service Desk Manager, etc.), Configuration Management Databases (BMC Atrium CMDB, CA CMDB, etc.), and orchestration tools (BMC Atrium Orchestrator, CA IT Process Automation, etc.) preferred
•Aptitude for extracting customer business requirements and articulating them to highly-technical team members required
•Exposure to Service Catalog tools preferred

Education Requirements:
•Bachelor of Science degree in Information Systems or related discipline
•Project management/leadership experience desired, Project Management Professional (PMP) Preferred
•ITIL V3® Expert certification preferred, demonstrated work experience of alignment to ITIL® good-practices highly desired
•Process Architecture skills a plus
•DOD Secret Clearance (or above) highly desired
•Must be a US Citizen

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status