Sr. Instructional Specialist
Jive Software - Portland, OR

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Professional Services Senior Instructional Specialist- Portland, OR

Jive Software is searching for a Senior Instructional Specialist to join the Jive Professional Services organization. The Senior Instructional Specialist will play a key role in defining the next generation of technical training solutions for Jive's enterprise customer base and partner ecosystem. The ideal candidate will design, develop, and deliver training to diverse audiences, introducing participants to foundational social business concepts and enabling them to effectively launch, manage, and maintain their Jive implementations. This position represents an exciting opportunity to work with a wide array of bleeding-edge technologies, while working closely with some of the world's most iconic companies.


Instructional design

Produce training materials to support self-paced learning (e.g., training videos, job aids, and reference materials) as well as instructor-led sessions (e.g., facilitator guides, slide decks, and participant materials)

Work closely with Jive Product Management, Engineering, and Services organizations to stay up-to-date on Jive products, best practices, trends, and customer needs

Develop logical, modular curricula covering the core Jive platform and available modules, targeting the educational needs of 3–4 distinct audiences

Write and maintain concise, engaging copy for instructional materials

Manage day-to-day relationships with vendors as needed to oversee production of videos and other assets

Instructor-led training

Maintain course materials

Facilitate remote training sessions and regularly scheduled webcasts via WebEx

Conduct onsite training sessions at individual client sites

Provide ongoing consultative assistance to clients as required

Required Skills and Experience

MS in Instructional Design (or comparable experience)

5+ years developing and delivering technical training

Demonstrated ability to succinctly explain complex topics to diverse audiences

Strong facilitation and presentation skills

Engaging, articulate communication style, as evidenced in both written and verbal forms

Familiarity with the Jive platform (and social software concepts in general)

Ability to thrive in a dynamic environment and balance competing priorities with little supervision

Ability to travel up to 25% of the time

Applicants should be prepared to provide a portfolio of previous work.