Sr. JIRA Administrator
Guidewire Software, Inc. 4 reviews - Foster City, CA

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The role
Your job is to understand the daily activities of our development teams and constantly think about ways to make them more efficient within the space of JIRA and Confluence. You will:

Maintain and provide support for our JIRA and Confluence instances

Create and maintain our JIRA projects, workflows, screens, fields, permissions, etc.

Identify and help design integration points between JIRA, Confluence, and other systems at Guidewire

Identify 3rd party plugins and keeping eyes open for ways they can help the organization

Coordinate and perform upgrades of JIRA and Confluence

Monitor, prioritize, and resolve questions and service requests from our users

Provide training and documentation as needed

Serve as the JIRA and Confluence technical resource for project teams wanting to make changes in JIRA or Confluence

There are opportunities for growth in the JIRA/Confluence space, administration of other systems, project management, and other leadership roles.

The ideal candidate

BA/BS in Engineering, Business, Organizational, or related field. (In lieu of degree, 3 years relevant work experience).

3 to 5 years in the tech industry

Strong spoken and written English language skills

Solid communication skills, especially conveying complex information in an understandable manner

Ability to write easy to understand user documentation

JIRA experience

Time management skills

Excellent problem solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical

Ability to establish and grow strong relationships with internal customers

Able to work effectively both alone and in team/cooperative efforts

Ability to maintain level of neutrality while providing feedback and guidance to new processes and procedures

Ability to act and think strategically

Basic SQL experience

Experience with Windows and Mac/Linux as desktops

Comfortable managing processes, files and packages in Linux/Unix

Scrum, Kanban, or Agile experience preferred

Confluence experience preferred

Experience troubleshooting web browser experiences: Internet Explorer, Google Chrome, Mozilla Firefox preferred

Experience with Linux and Windows as an administrator preferred

About this company
4 reviews
Guidewire develops and implements market-leading insurance software solutions. Serving the second-largest financial services industry in the...