Sr. Manager, IT
HTC - Bellevue, WA

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The primary job purpose of the IT manager is to work together with HQ and regional IT to provide IT services to employees and customers while keeping a high IT service level. To be successful in this role the Sr. IT Manager will need to be hands on technical contributor with a solid understand of system and network fundamentals that can also think strategically and see the big picture. Strong ability to drive complex projects to completion is a must.

Job responsibilities:
  • Streamline operation of the IT department while ensuring it aligns with broader business objectives; review operating costs, productivity levels, job requirements and service level commitments.
  • Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure, systems, processes and productivity levels
  • Oversee troubleshooting, system backups, archiving, and disaster recovery
  • Work with project team to implement large AP systems.
  • Interact with internal clients at all levels to drive IT-related issues and problems to timely resolution.
  • Manage IT staff across the region, with focus on enhancing team effectiveness through staff development
  • Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements
  • Ensure the security of our corporate environment
  • Maintain comprehensive understanding of current and future IT needs of the business and its user groups
The successful candidate will have:
  • Over 10 years’ experience with a minimum 5 years of demonstrated experience managing an IT team
  • Bachelor’s degree required in MIS, Computer Science or similar; Master’s degree preferred
  • Experience in application system analysis and development (Java and/or .Net).
  • Proven track record of complex project delivery and Project Management skills
  • Mobile industry experience preferred
  • Knowledge & experience of IT system management (AD, DHCP, DNS Exchange, etc).
  • Expert knowledge & experience of IT networking management (VPN, Wireless LANs, Switches, Routers, Cisco devices).
  • Cisco call manager and Oracle/MSSQL database knowledge.
  • Visionary thinker who is proactive
  • Ability to take ownership
  • Customer oriented
  • Strong communication skills with ability to talk across all levels of an organization
Equal Opportunity Employer

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