POSITION PURPOSE -
Manage tools and processes that direct all field labor for the Merchandising Execution Team. Includes directing general service actvities, special project activities (TMO), and their correspoding time allocation and processes. Supports field through management of the Issues Resolution Team.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
Optimize and standardize service hour productivity through process improvement, communications, and documented best practices. Partner with field leadership and teams in development of best practices and resolution/refinement of current processes. Provide updates/reporting to SSC VP and Directors on process, productivity, and service labor issues.
Ensure alignment and consistency of process execution across the field organization. Develop and modify tools used by the field to perform general service and TMO projects. Introduce and create reporting/tools to help field teams plan and manage daily their service hours and activities.
Establish performance criteria related to quality, service and productivity for field operation. Collaborate with field partners to manage and facilitate process improvement in all operational areas with a focus on strategy execution, continuous improvement and innovation.
Develop, maintain and provide guidance pertaining to service hours across merchandising departments and classes. Develop requirements for reporting used by field team to manage productivity.
NATURE AND SCOPE -
Position reports to Director, MET Operations Labor.
Accountable for direct supervision of the work activities of others.
ENVIRONMENTAL JOB REQUIREMENTS -
MINIMUM QUALIFICATIONS -
EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
YEARS OF RELEVANT WORK EXPERIENCE - 05
PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Industrial Engineer, Mathematics, other Engineering, MBA
Six Sigma, TQM, or LEAN
Process improvement and implementation
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