Sr. Mgr, Warranty Bus Ops and Strategy
Motorola Mobility - Sunnyvale, CA

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Sr. Manager will work directly with the Director of Warranty Business Operations and Strategy to design and deliver a warranty strategy that supports the >$100MM service business. Ideal candidate will possess a combination of FP&A experience, accounting, and overall curiosity for supply chain. Consumer Electronics experience is preferred.

  • Partner with Ops group to develop warranty strategy for LATAM, US, EU and China
  • Recreate an activity based warranty costing model to be used for forecasting warranty expense
  • Drive warranty cost analysis, claims management and evaluating, piloting and launching new service partners
  • Assist in managing existing partners to our SLAs and provide periodic audits and/or evaluations of their capabilities verses benchmarks or industry standards
  • Create framework to report warranty cost/unit projections for Go-to-Market organizations
  • Perform root cause analysis on exceptions, escalations or low performance to identify underlying issue. Propose solutions to identified issues and implement as needed
  • Partner with Finance and Procurement organizations to manage warranty reserve costs
  • Candidate must have, 8 years of Finance or Supply chain experience, preferably in consumer electronics or related fields.
  • Bachelor’s degree with strong academic performance – MBA Finance or graduate degree is a plus.
  • Global experience in Consumer Warranty Policies, Legal and Tax Regulations.
  • Proven ability to manage, recruit, and motivate a strong team.
  • Resource planning experience and the ability to understand resourcing and planning at ground level is critical for this role
  • Ability and willingness to travel up to 25% to global locations.

Motorola Mobility - 20 months ago - save job
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