Sr. NOC Manager Job
VMware - Dallas, TX

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Posting Title Sr. NOC Manager About Us VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 400,000 enterprise and SMB customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. As a team, our employees thrive on forward momentum. We are an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT through cloud computing. With 13,000+ employees and 50+ locations worldwide, we are a passionate, innovative and driven group of people inspired by the opportunity to actively learn and contribute something back to the broader community. Connect with us at www.vmware.com/careers. Job Description •Manage all day to day activities in the 24 x 7 x 365 NOC Monitoring Center for VMware’s cloud business
  • Provide leadership and technical expertise and management to 1st line technical engineers in the NOC
  • Provide 24 x 7 x 365 escalation support for issues handled by the NOC
  • Work with the OSS and Architecture teams to implement current and new monitoring consoles for all VMware cloud related products
  • Train and motive the NOC staff in the proper handling of system alerts, support phones calls and other internal requests
  • Creation of policy, process and procedure related to all NOC Operations
  • Ensure the NOC adheres to all production SLA’s
  • Create and maintain and efficient NOC schedule and manage the adherence of all NOC employee’s to the schedule
  • Manage critical issues that are owned by the NOC
  • Partner with the other Operations leadership to handle on call rotations, customer escalations, and respond to incidents within the VMware environment
  • All other general duties assigned
Skills:
  • 2+ Years managing a NOC (Monitoring Center)
  • 5+ Years working in a technical support or operations role
  • Strong written and verbal communication skills
  • Strong problem solving skills
  • General Linux and/or Windows server administration skills
  • Indepth knowledge of data center and server monitoring applications such as vCOps, SMARTS, NetIQ, SiteScope, Hyperic, etc.
  • Strong understanding of data center operations
  • General working knowledge of firewalls, load balancers, network switch and routers Location Dallas, TX, US Is this a remote or multiple location position? No
Requisition Number 39784BR

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VMware is the leader in cloud infrastructure, business mobility and virtualization software. A pioneer in the use of virtualization and...