Sr. Operations Specialist
Ascensus, Inc. 23 reviews - Brainerd, MN

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Serve as a support for the Team Supervisor in relation to managing the team resources and production, acting as a resource for issue resolution. Serve as a resource for the associates, and handling the functions that relate to timely and accurate processing of specific operational tasks within the Transaction Processing Teams.

Essential Duties and Responsibilities:

Investment Services/Census Processing:
• Timely and accurate investment of contributions
• Identify root causes and recommend solutions for investment delays
• Research unresolved issues or discrepancies by investigating or correcting data, and consult with necessary resources
• Communicate with client, broker, trustee and partner while tracking with appropriate documentation
• Ensure timely and accurate processing and loading of participant census information
• Analyze, identify and resolve census irregularities
• Complete fulfillment requests timely and accurately
Trust Reconciliation:
• Timely and accurate reconciling of trust accounts to ensure the investment process continues
• Analyze, identify and resolve outstanding balances
• Maintain daily and weekly reports by tracking and logging daily updates to the system
• Resolve all unresolved reconciliations identified by the BISC team on a daily basis

Distribution Services/Exception Processing:
• Timely and accurate processing of distributions, loans, hardship withdrawals, and rollover requests received from our clients
• Timely and accurate processing of QDRO requests received by our clients which includes:
• Complete review of QDRO court order and QDRO request form. Must be familiar with QDRO terminology.
• Contact client for inconsistent/incomplete requests
• Perform QDRO calculations as ordered in QDRO document to set up Alternate Payee account
• Process Alternate Payee distribution requests as indicated on QDRO request form
• Research and resolve outstanding issues as it pertains to Distributions processing, daily QC and verification of Trust partners Plus files
• Timely and accurate production and distribution of 1099R’s, RMD’s, Force Outs, CDP and any other cyclical events
• Review all distribution requests processed from prior day against WyStar to ensure tax records and payouts were properly created
• Research and resolve issues related to balancing files

General Duties and Responsibilities across all Operational functions:

• Is able to perform and is proficient in all tasks listed above for Investments, Trust Reconciliation and Distribution Services
• Serve as the unit training resource for processing investments, census, distributions, trust reconciliation and data entry tasks
• Serve as the support to Supervisor in managing special projects, handle day-to-day operations, and assist as assigned
• Act as an internal resource for the team
• Manage deadlines – work within allotted time frames
• Provide input to Management on client issues, escalated potential risks that impact either our ability to provide service satisfaction and/or financial liability
• Represent ASCENSUS in a professional manner through use of professional format and tone in verbal and written communications
• Resolve internal and external client issues by responding to all correspondence within communicated and departmental standard timeframes
• Collaborate with team members to continuously improve processes and how to meet team goals and objectives
• Improve operation of unit by reviewing processes and making recommendations for improvement as needed
• Assist internal clients with service or processing issues by providing professionalism and accuracy within a designated time frame of receiving a request
• Meet expectations of job by attendance, punctuality as indicated in the employee policy handbook
• Provide management reporting as required by partner
• Achieve service level goals identified by each financial partner
• Participate in audit activities and cyclical events as required by partner
• Performs other duties and/or special projects as assigned

Minimum Requirements:
• Associates or Bachelor’s Degree or equivalent work experience
• One – two years minimum experience in the retirement plan industry required.
• Experience with Lotus Notes Preferred
• Excellent analytical and math problem solving skills
• Excellent written and verbal communication skills required
• Detail oriented with strong organizational and time management skills required
• Ability to handle multiple priorities and meet deadlines in a fast paced environment
• Two – three years experience with MSOffice software applications, specifically Excel required, Access preferred
• Ability to work overtime to meet the needs of cyclical trends of the business
• Ability to work in a team environment to ensure the common goals for the team. Provide exceptional customer service to our clients
• Ability to escalate issues to the appropriate levels within an organization

We are proud to be an EEO/

AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

About this company
23 reviews
Ascensus is the largest independent retirement and college savings services provider in the United States. We work hard every day to help...