Sr. Program Assistant
AARP - Florida

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Business Unit Description

We’re millions of members strong–with more joining us every day– the largest and “most powerful grassroots organization” around, according to Fortune magazine. In fact, our commitment and collective strength enables us to serve and support a broad and diverse membership as well as embrace our own workplace diversity. Here’s your chance to take action in Washington, DC and throughout the US!

To better support AARP’s priorities and mobilize volunteers and members in the states, State Operations includes multiple teams in the National Office collaborating across all AARP entities and geographic boundaries in addition to the five regions and 53 State Offices.

Summary Statement

Provides support for national and state campaigns, initiatives, and programs. Supports all aspects of state work, including communications, advocacy, community outreach, and member and volunteer engagement. Provides support with the coordination of programs or issue-related projects. Researches programmatic or issue-related areas and resolves, as appropriate. Utilizes a high degree of technological aptitude in support of office requirements. Performs activities directed by the Senior State Director, Associate State Director, or assigned supervisor. Incumbent(s) in this position may perform all or a significant combination of the tasks described below depending on operational requirements, assigned location, and individual areas of expertise.


1. Creates and/or manages a variety of office systems in keeping with AARP policies and procedures. Trains and/or supports staff and volunteer application of systems and technologies in support of organizational goals and objectives. Acts as a planning team or work group member for interoffice projects.

2. Provides support with the implementation of strategies and plans to enable information dissemination to internal and external stakeholders. Assists with the planning and coordination of activities to support various programs, strategies, and events. May focus primary programmatic support to a particular field including, but not limited to, advocacy, communications, or community outreach and must operate well with deadlines. Maintains project/activity work plans and calendars and provides logistical support. Serves as a resource person to staff and volunteers. Participates in team meetings, maintains records, and prepares reports.

3. Prepares flyers, brochures, alerts, news releases, direct mail pieces, letters, memos, presentations, and training materials with minimal directions or draft format. Coordinates schedules and delivery of materials. Creates and/or coordinates large-scale communications, editing, or printing projects, such as volunteer newsletters, review of program/issue materials, or presentations and reviews general communications for typographic and message consistency.

4. Tracks volunteer/project activities or resources, conducts on-line searches, gathers information, sorts data, and compiles reports. Oversees information dissemination and keeps staff and volunteers informed, as needed. Creates and/or maintains office databases and serves as the lead for projects.

5. Assists with volunteer recruitment, training, management, and coordination. Coordinates travel, subsistence reports, training materials, and appointments, etc. for volunteers. Screens referrals and identifies potential candidates as volunteers. Works closely with volunteers on electoral and legislative activities or programs. Coordinates or organizes volunteer and member engagement opportunities and volunteer participation in events and meetings. Assists with various events and activities.

6. Coordinates travel, subsistence reports, training materials, appointments, etc. for work unit. Provides administrative support to staff and volunteers. Coordinates and oversees work plans for office volunteers and temporary hires. Serves as secondary point of contact for processing of and inquires into expense reports and invoices, when required.


Completion of an Associate's degree in a related discipline and 2-3 years of progressively responsible administrative experience; or an equivalent combination of training and experience related to the duties of the position. High degree of proficiency with MS Office Suite and general technical aptitude. Familiarity with MS Publisher or Adobe a plus. Bilingual skills may be a requirement for specific assignments based on the needs of the membership segment supported. Occasional travel may be required.

Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

We are an Equal Opportunity Employer that values workplace diversity.

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