The TriZetto Group, Inc. is the leading provider of information technology and service solutions for the healthcare payer industry. TriZetto’s technology touches more than half of the insured population of the United States with offerings that include enterprise and component software, hosting and business process outsourcing services, and consulting. TriZetto is committed to a vision of Integrated Healthcare Management (IHM) to improve the US healthcare system, by enabling the systematic application of processes and shared information to optimize the coordination of benefits and care for the healthcare consumer.
The Sr. Technical Analyst provides problem solving, analysis, or technical support on business and on-line software issues. Supports client technical departments on specific external customers on all aspects of user reported technical problems or questions during installation, conversations, or complex data issues. Deals directly with customers to ascertain problems and assist in resolving them to strive and build and maintain strong customer relations and partnerships. Troubleshoots problems and contacts other technical groups for consultation as required. Verifies and documents system defects. Demonstrates expert proficiency using appropriate tools, platforms, and languages. Enhances supervisory skills, shows initiative and takes responsibility for decisions that impact project and team goals. Provides input to performance evaluation for junior personnel.
Primary Duties and Responsibilities
Primary duties and responsibilities include:
Demonstrates expert proficiency using appropriate tools, platforms, languages, and application programs; proficient knowledge of TriZetto (or third party) products appropriate to department; and basic knowledge of environmental management.
Leads application support, services, upgrades and/or implementations, enhancements and efficiencies. Recommends changes in procedures and automates manual procedures.
Demonstrates strong problem solving and technical analysis skills. Participates in troubleshooting triage, impact analysis, resolution planning and implementation of resolution.
Record and maintain customer reported questions/problems in incident tracking system.
Recreate, troubleshoot, and resolve complex customer questions/problems in a professional and timely manner.
Utilize analytical and project management skills to proactively identify gaps between internal plans and external expectations and effectively communicate with team members and customers.
Work in conjunction with PMO to create and manage technical project plan for software upgrades and or implementations utilizing fundamental concepts, practices and procedures of project management.
Provide training and deliver demonstrations and presentations.
Receive training / learn new technologies.
Train/mentor junior personnel.
The position will be typically responsible for managing the following positions
Education and Certifications
Experience: Minimum of 5 years to 7 years related work experience.
Strong experience using Microsoft Office software suite
Customer Service and/or Help Desk experience preferred
Experience with incident tracking system preferred
Knowledge of healthcare transaction systems preferred
Strong knowledge of technology systems (e.g. software products, databases, operating systems)
Possess strong technical expertise (e.g. database administration, software installation and configuration, troubleshooting approach, etc.).
Strong written and clear verbal communication capabilities
Solid organizational abilities
Strong interpersonal skills & teamwork ethic
Presentation skills required
Willingness to perform occasional travel
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to do:
Frequent telephone conversations
Occasional reaching overhead
Occasional pushing or pulling
Occasional (11 to 25 lbs) lifting or carrying
Regular repetitive use of hands (both hands)
Key Working Relationships
Application analyst, business analyst, product design, software development, quality assurance, technical support, customer delivery team
Customers and/or third party vendors
Please visit www.trizetto.com/careers for more information about the benefits and advantages of choosing a career at TriZetto.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to...