The Senior Sales Operations Analyst reports to the Director of Sales Operations Analysis, but primarily supports Admissions Management as the “business manager” for his/her team. Key responsibilities fall into 4 primary categories: data, process, analysis and reporting. This is a data driven role requiring a quantitative orientation, strong critical thinking skills and the ability to multi-multi-task.
Day to day activities include:
Maintaining a constant awareness of goals and current forecasts and developing action plans to mitigate the 3 biggest risks to the forecast in addition to the 3 biggest opportunities to improve it
Maintaining a comprehensive understanding of our CRM & related platforms such that they are the liaison for communicating development and enhancement requests
Serving as the first point of contact for questions and requests from others
Maintaining a comprehensive understanding of our supplemental marketing analytics tools, such that they collaborate across departments to develop tracking & scoring mechanisms for marketing & other conversion campaigns
Acting as point person for managing key inter- & intra-departmental processes in the recruitment and registration cycle
Disseminating new processes and information to Admissions Management for execution
Measuring & enforcing compliance to standard processes and best practices
Owning program data in Salesforce and responsibility for ensuring that processes maintain data integrity & compliance standards
Establishing and implementing all processes & reporting that will maximize the number of students in a cohort
Executing test plans & evaluating results
Working with the Business Intelligence team to develop production reporting that focuses on productivity, conversion and compliance
Using reporting tools (i.e. JMP) to develop ad hoc reports that measure overall team performance
Coordinating more complex predictive & explanatory analysis with the Analytics team
To be considered, all candidates must include a cover letter
Bachelor’s degree required
Demonstrated general understanding of business operations
Analytical thinker with great attention to detail
Advanced Excel skills required, advanced data base skills preferred
Demonstrated ability to identify opportunities for improvement and make constructive suggestions for change
Great communication and interpersonal skills
Other Attributes That Will Help You in This Role:
Previous experience using Salesforce CRM system
The ability to communicate difficult/sensitive information in a tactful manner
Well developed sense of discretion regarding access to sensitive information
Enthusiasm and the ability to thrive in an environment of constant change
About 2U, Inc.
2U partners with top-tier universities to deliver rigorous, selective graduate degree and undergraduate for-credit programs online. Founded in 2008 by John Katzman and a team of education veterans, the company provides universities with the technologies, infrastructural support and capital they need to transform their on-campus programs into high-quality, web-based programs. 2U is one of the highest-funded education technology start-ups in the United States. 2U has partnered with prestigious colleges and research universities to deliver the following groundbreaking online programs:
USC Rossier Online: Master of Arts in Teaching, Master of Arts in Teaching –TESOL and Master of Education in Advanced Instruction from the University of Southern California Rossier School of Education
MSW@USC: Master of Social Work (MSW) from the University of Southern California School of Social Work
Nursing@Georgetown: Master of Science degree in Nursing from Georgetown University School of Nursing & Health Studies
MBA@UNC: Master of Business Administration (MBA) from the University of North Carolina at Chapel Hill Kenan-Flagler Business School
MPA@UNC: Master of Public Administration (MPA) from the University of North Carolina at Chapel Hill School of Government
@WashULaw: Master of Laws (LL.M.) in U.S. Law from Washington University School of Law
MPH@GW: Master of Public Health (MPH) from the George Washington University School of Public Health and Health Services
International Relations Online: Master of Arts in International Relations from American University’s School of International Service
Semester Online: For-credit undergraduate program through a consortium of leading colleges and universities
About Semester Online
Semester Online is the first-of-its-kind program to offer for-credit undergraduate courses through a consortium of top-tier universities that includes Boston College, Brandeis University, Emory University, Northwestern University, the University of North Carolina at Chapel Hill, University of Notre Dame, and Washington University in St. Louis. In partnership with 2U, Semester Online offers rigorous, online, for-credit courses to college students from anywhere in the world. For more information, please visit semesteronline.org.
And if you’re ready to help our team ( www.2U.com/team ) build the next great movement in higher education, consider joining us.
Why It’s Great to Join Our Team
Our Mission – Transforming & disrupting higher education
Our Culture – We are a highly energetic, innovative high growth company. We don’t take ourselves too seriously…we have a no asshole policy. We strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Benefits – at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That’s not all! Full-time employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependents.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U, Inc. is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U, Inc.'s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.