Sr. Sales Operations Analyst
2U - Landover, MD

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The Senior Sales Operations Analyst reports to the Director of Sales Operations Analysis, but primarily supports Admissions Management as the “business manager” for his/her team. Key responsibilities fall into 4 primary categories: data, process, analysis and reporting. This is a data driven role requiring a quantitative orientation, strong critical thinking skills and the ability to multi-multi-task.

Day to day activities include:
Maintaining a constant awareness of goals and current forecasts and developing action plans to mitigate the 3 biggest risks to the forecast in addition to the 3 biggest opportunities to improve it

Maintaining a comprehensive understanding of our CRM & related platforms such that they are the liaison for communicating development and enhancement requests

Serving as the first point of contact for questions and requests from others

Maintaining a comprehensive understanding of our supplemental marketing analytics tools, such that they collaborate across departments to develop tracking & scoring mechanisms for marketing & other conversion campaigns

Acting as point person for managing key inter- & intra-departmental processes in the recruitment and registration cycle

Disseminating new processes and information to Admissions Management for execution

Measuring & enforcing compliance to standard processes and best practices

Owning program data in Salesforce and responsibility for ensuring that processes maintain data integrity & compliance standards

Establishing and implementing all processes & reporting that will maximize the number of students in a cohort

Executing test plans & evaluating results

Working with the Business Intelligence team to develop production reporting that focuses on productivity, conversion and compliance

Using reporting tools (i.e. JMP) to develop ad hoc reports that measure overall team performance

Coordinating more complex predictive & explanatory analysis with the Analytics team

To be considered, all candidates must include a cover letter

Bachelor’s degree required

Demonstrated general understanding of business operations

Analytical thinker with great attention to detail

Advanced Excel skills required, advanced data base skills preferred

Demonstrated ability to identify opportunities for improvement and make constructive suggestions for change

Great communication and interpersonal skills

Other Attributes That Will Help You in This Role:
Previous experience using Salesforce CRM system

The ability to communicate difficult/sensitive information in a tactful manner

Well developed sense of discretion regarding access to sensitive information

Enthusiasm and the ability to thrive in an environment of constant change

About 2U, Inc.

2U partners with top-tier universities to deliver rigorous, selective graduate degree and undergraduate for-credit programs online. Founded in 2008 by John Katzman and a team of education veterans, the company provides universities with the technologies, infrastructural support and capital they need to transform their on-campus programs into high-quality, web-based programs. 2U is one of the highest-funded education technology start-ups in the United States. 2U has partnered with prestigious colleges and research universities to deliver the following groundbreaking online programs:

USC Rossier Online: Master of Arts in Teaching, Master of Arts in Teaching –TESOL and Master of Education in Advanced Instruction from the University of Southern California Rossier School of Education

MSW@USC: Master of Social Work (MSW) from the University of Southern California School of Social Work

Nursing@Georgetown: Master of Science degree in Nursing from Georgetown University School of Nursing & Health Studies

MBA@UNC: Master of Business Administration (MBA) from the University of North Carolina at Chapel Hill Kenan-Flagler Business School

MPA@UNC: Master of Public Administration (MPA) from the University of North Carolina at Chapel Hill School of Government

@WashULaw: Master of Laws (LL.M.) in U.S. Law from Washington University School of Law

MPH@GW: Master of Public Health (MPH) from the George Washington University School of Public Health and Health Services

International Relations Online: Master of Arts in International Relations from American University’s School of International Service

Semester Online: For-credit undergraduate program through a consortium of leading colleges and universities

About Semester Online
Semester Online is the first-of-its-kind program to offer for-credit undergraduate courses through a consortium of top-tier universities that includes Boston College, Brandeis University, Emory University, Northwestern University, the University of North Carolina at Chapel Hill, University of Notre Dame, and Washington University in St. Louis. In partnership with 2U, Semester Online offers rigorous, online, for-credit courses to college students from anywhere in the world. For more information, please visit

And if you’re ready to help our team ( ) build the next great movement in higher education, consider joining us.

Why It’s Great to Join Our Team

Our Mission – Transforming & disrupting higher education

Our Culture – We are a highly energetic, innovative high growth company. We don’t take ourselves too seriously…we have a no asshole policy. We strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.

Benefits – at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That’s not all! Full-time employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependents.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

2U, Inc. is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U, Inc.'s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.