Sr. Support Consultant
FedEx Office - Florissant, MO

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Overview:

The Senior Support Specialist is responsible for providing specialized support to high profile customers to meet contractual obligations. This is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The Senior Support Specialist has extensive interaction with customers, produces complex orders, operates a wide variety of equipment and provides general office services for the client. This Team Member may manage the tracking process, coordinate production, coordinate pick-ups and deliveries and perform final quality-checks. OCS works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members and vendors accomplishing established business objectives.

Shifts will vary for these positions between the hours of 6am and 8pm Monday through Friday. Specific shift information will be reviewed during the interview process.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
  • Operate a variety of office equipment including but not limited to multi-functional devices, desktop scanners, distributed plotters, postage meters
  • Coordinate and process of correspondence (i.e. process incoming/outgoing faces, memorandums, the electronic exchange of data, etc.)
  • Train, assist and support end users with customer’s software applications including Acrobat, Acrobat Pro, Adobe Design Premium, CS 5 Quark, Freehand MX, PageMaker, Corel, Microsoft Office Products, Quite imposing Pro, Canvas, De Vinci
  • Day to day office and office administrator support, receive and distribute USPS mail and internal office mail to designated mail stations
  • Coordinate and facilitate printing and dispatching requirements to and from off-site print center
  • Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries
  • Maintain and regularly update customer data base and other systems and reports as required
  • Meet the on-site guidelines (safety training, background check and any other requirements)
  • Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
  • Maintain and regularly update customer data base and other systems and reports as required
  • May take lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
  • Sets up complex orders and performs multiple tasks at the same time
  • Responsible for ensuring quality during and after production process
  • Ensures communication among shifts
  • All other duties as needed or required

Qualifications:

MINIMUM QUALIFICATIONS AND REQUIREMENTS :
  • High School Diploma or equivalent education
  • 3+ years of specialized experience
  • Excellent verbal and written communication skills
  • Department-of-Defense certification may be required to secure and maintain position
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision

QUALITY DRIVEN MANAGEMENT (QDM):

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
  • Applies Quality concepts learned from training during daily activities
  • Supports FedEx Office Quality initiatives

FedEx Office - 15 months ago - save job - block
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