Interactive Data Corporation is a trusted leader in financial information. Thousands of financial institutions and active traders, as well as hundreds of software and service providers, subscribe to our fixed income evaluations, reference data, real-time market data, trading infrastructure services, fixed income analytics, desktop solutions and web-based solutions. Interactive Data's offerings support clients around the world with mission-critical functions, including portfolio valuation, regulatory compliance, risk management, electronic trading and wealth management. Interactive Data has over 2,500 employees in offices worldwide. For more information, visit www.interactivedata.com
We are currently seeking a Sr. Support Engineer to join our Network Service Operations team.
Maintain a multitude of Windows server environments running Trading Technologies software by facilitating customer requests, upgrades, new exchange initiatives and network related changes.
Provide leadership and expertise in administering and creating low latency trading environments.
Provide level 3 support to global NOC
Being attentive to the needs of a customer and keeping them informed on the status of their inquiry or resolution of their production issue(s) on a regular basis
Assist clients in all technical/functional aspects relating to TT software
Document information and data helpful to other team members and clients
Understand, prioritize and drive resolution of issues through hands-on involvement and highly effective communication between involved parties (client, vendor & internally)
Contribute to developing a superior support experience for our customers
4+ years of experience in an IT/Financial support role
4+ years of experience with Windows Server Administration
Experience building and supporting VMWare environments
Experience supporting SANs and Databases
Experience supporting trading software, both front end and back end applications
Experience with helpdesk ticketing systems
Excellent written and verbal communication skills
Able to work on a team or in an individual setting
Aptitude and skill for training other team members
Self-starter type of individual
Possess strong network knowledge from a server and network perspective
Some linux experience required
Diversity creates a healthier atmosphere: Equal Opportunity Employer.
Trust is Confidence, Transparency is Clarity, Risk is Everywhere, Speed is Advantage, and Wealth is Opportunity.
Keyword: windows server admin, trading technical support
From: Interactive Data