NOC Manager
Doubleverify, Inc - New York, NY

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Network Operations Center (NOC) Manager

Location: New York

Reporting Relationship: VP, Technology Operations

DoubleVerify is the worldwide leader in online media verification. A World Economic Forum 2012 Technology Pioneer, it is the technology of choice for marketers, agencies, ad networks, exchanges, and publishers looking to ensure quality advertising environments, campaign transparency and accountability. Verifying over 60 billion advertising impressions per month for hundreds of leading Fortune 500 marketers and sell-side platforms, DoubleVerify is headquartered in New York City, with sales offices in London and engineering offices in Tel Aviv, Israel. Investors in DoubleVerify include JMI Equity , Institutional Venture Partners , Blumberg Capital , First Round Capital and Genacast Ventures .

Position Overview:
DoubleVerify is currently seeking a Network Operations Center Manager to support our New York based NOC team. The ideal person will have experience managing a NOC Team previously as well as experience performing the duties of a NOC Engineer for a minimum of five years. This position is Full Time with a work schedule of Monday – Friday 9am-6pm. Although working a set schedule, all NOC Engineers are required to be on call and available as needed.


Operating and maintaining DoubleVerify's applications, servers and network

Configuring, monitoring and administrating Linux and Windows systems

Troubleshooting and resolving issues related to application development and deployment

Support and build upon automation tools (Nolio, Chef, etc)

Managing and maintaining DoubleVerify Monitoring Systems (these systems report on the status and performance of DoubleVerify's network, ISP services and processes)

Maintenance of technical documentation (for NOC), processes and procedures used throughout normal operations

Development of knowledge and skills in network and system administration, particularly with regard to DoubleVerify's own architecture and platforms

Participation in 24/7/365 on-call rotation

Manage a team of 2-4 NOC Engineers, which includes, but is not limited to, mentoring, training, schedule management, handling of performance reviews and goal setting for each direct report, and running daily team standups.

Preferred Requirements:
5+ years of experience in a Systems Operations technical support setting is required

2+ years of managing a team of 4+ employees

Windows/Linux administration skills (IIS and/or Apache configuration)

Solid understanding of network a concepts and diagnostics and application protocols (TCP/IP, Load-balancing, DNS, HTTP, switching and routing technologies, etc)

Experience working with Virtual machines (vmware)

Some experience with cloud computing (ex: AWS) preferred

Experience with monitoring systems and management tools (ex: Nagios)

Some scripting abilities (Perl, Python, Bash)

Strong verbal and written communication skills, as well as strong analytical and troubleshooting skills

Experience with Ticketing/Helpdesk systems preferred

Previous experience with technical documentation