Sr. Systems Administrator
Ranger Technical Resources - Aurora, CO

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Sr. Systems Administrator-NICE

Position Summary The Contact Center Services NICE Sr. Systems Administrator position will have the responsibility to design, deploy, operate and maintain the NICE Call Logging and Analytics Infrastructure. This position will ensure that all building blocks for company’s NICE Systems Solutions can interact and communicate successfully as per best practice, using vendor recommendations and international accepted standards. Also rresponsible for operational excellence, client satisfaction and profitability as it relates to NICE.

Experience and Education
  • Bachelor of Science degree in Telecommunications, Data Communications or Computer Science
  • 6 months – 1 year of related experience, or technical certificate in Telecommunications
  • 2-4 years related experience, or comparable combination of education and experience

Technology Skills and Strengths
  • 5+ Years Call Center experience
  • Strong knowledge of Nice Call Logging
  • Strong knowledge of Nice Interaction Analytics and Desktop Analytics
  • Working knowledge of SQL, including database infrastructure, syntax and job management
  • Adequate Telecom background
  • Working knowledge of Avaya PBX administration and call routing
  • Experience with AES or other CTI platforms
  • Ability to utilize reporting tools like CDR, cradle to grave platforms, etc. to troubleshoot is a plus
  • Experience with configuration and support experience in a complex multi-layered network environment
  • Must have tenured experience working with Microsoft applications such as Word, Excel, Powerpoint, Outlook and Visio
  • Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
  • Ability to work in team environment but can self-direct when necessary
  • Experience working under tight deadlines and high pressure environment
  • Excellent troubleshooting and analytical skills
  • On-call after hours

sologig - 12 months ago - save job