Sr. Systems Administrator
San Francisco Health Plan 7 reviews - San Francisco, CA

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POSITION TITLE: Senior Systems Administrator

DEPARTMENT: Information Technology Services


REPORTS TO: Director Technology Services



This senior technology leader will drive the design and development of our server environment, from creation of a design specification for a Microsoft based environment to establishing development, production and preproduction environments that meet industry standards for application integration, performance, flexibility and security. This person will take a hands-on approach to building these environments with support from production and development services resources. This role will also provide input and recommendations to maintain successful support.

As a member of the SFHP ITS Technology Services team, this individual is expected to:

Communicate and champion the SFHP mission and vision to all staff.

Act with integrity, honesty and fairness, remaining mindful of the duty of trust SFHP has to it employees, and to its providers, employers and members.

Contribute actively and responsibly to the overall business and technology goals of the organization.

Model professional behavior/conduct that remains in concert with the SFHP culture and business values. Lead by example whether in group or individual meetings with SFHP.


Conduct research on emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility.

Working as part of a global team, perform server administration across a mixed OS environment. The majority of the server base is Windows OS but also includes Linux, and ESX (VMware servers).

Administration and maintenance for the messaging environment (Exchange, Blackberry, ActiveSync). Assist with managing user access to network resources (file shares, network printers, etc.)

Proactively manage the environment and initiate required corrective actions when potential or present issues identified

Troubleshoot hardware and software problems on Windows servers; build new servers/environments

Research, identify and evaluate ways to improve systems administration tasks such as patching, imaging, software distribution, ITIL compliance, etc.

Address 3rd level customer support issues escalated from Help Desk; troubleshoot difficult cases, document resolution and share findings with the group

Follow internal procedures for change management, incident management, escalation..

Document the company’s existing application architecture and technology portfolio; make recommendations for improvements and/or alternatives.

Review new and existing systems design projects and procurement.

Confer with end-users, clients, or senior management to define business requirements for complex systems and infrastructure development as directed.

Develop test plans to check application infrastructure and application performance. Report on findings and make recommendations for improvement to management and ITS team members.


Technical Knowledge, Planning & Execution:
Demonstrate solid understanding of projects/initiatives, ensure delivery of project requirements.

Identify, track, prioritize and drive resolution of issues and work to address and mitigate systemic issues

Lead and participate in deep dives and technical reviews.

Lead design, communication, and execution of plans

Operating System Administration, (Windows (all versions), XP, VM Ware)

IIS Administration 6.0 or higher

SQL configuration 2005 or higher

.NET framework 3.5.1+

Experience installing, managing, and troubleshooting of Cisco networks/equipment is a plus.

Exceptional hands on expert level VM Ware skills, ESX and VM Center are required.

Hands on SAN (Storage Area Network) management and administration skills are required.

Working knowledge of server hardware (RAID, clustering, virtualization, etc.)

MS Server 2003, 2005, 2008 configuration and support, troubleshooting expertise.

Active Directory

Hands on SharePoint Experience

Disaster Recovery Experience (replication technologies, DR planning and support)

Business Engagement, Collaboration and Communication:
Establish and lead effective design reviews/sessions toward establishing sign off and approval.

Role modeling – serve as a role model to less senior members of the organization.

Communicate timely and accurate status to appropriate levels and stake holders.

Establish relationship with and work collaboratively with cross functional teams.

Drive towards Operational Excellence

Ensure and drive successes to deliver to results and metrics

Apply and possess in-depth knowledge of industry discipline and standards

Create and implement new processes and procedures as required.

Ensure accurate and current information as it applies to deliverables

Identify, communicate and drive resolution of issues that may have an overall impact to success.


Bachelor in Computer Science or equivalent and 3-7 years in System Administration or System Engineer role.

Microsoft Certifications: Microsoft System Engineer or Professional, VMware Certified Engineer or Professional

Health care industry experience and knowledge (managed care operations, HIPAA, Medicare and Medi-Cal rules) with a blend of Fortune 500 and small company or not-for-profit experience is highly desirable.


Ability to analyze, evaluate and clearly present written information and findings.

Ability to clearly and concisely communicate technical concepts and technical information to all levels in the organization from staff level to executive levels.

Ability to interact well with co-workers and outside contacts.


Internal :
All levels of company staff



Trading Partner Technical contacts


Outside auditors


PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint)

Regularly required to operate standard office equipment (personal computer, photocopy machine, fax machine, etc.)

Ability to work on a computer up to 7 hours a day.

Regularly required to sit for long periods of time, and occasionally stand and walk.

Regularly required to use hands to operate computer and other office equipment.

Close vision required for computer usage.

Occasionally required to stoop, kneel, climb and lift up to 25 pounds.


Standard office environment without unpleasant or hazardous conditions. Work entails typical physical demands involved in office work. May require occasional weekend and/or evening work.

NOTE: This description is not intended to be construed as an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.

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