Staff Assistant I
City of North Port, FL - North Port, FL

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To provide administrative support to an assigned department and/or division; to respond to customer service inquiries in a timely manner and to perform a variety of recordkeeping functions and clerical duties relative to assigned area of responsibility.

DUTIES : Serves as a customer service contact for the department and/or division; greets visitors, receives telephone calls, responds to customer inquiries and/or coordinates with appropriate staff or Department; plans, organizes, initiates and carries to completion various administrative duties, including preparation/distribution of correspondence, letters, memoranda, forms, reports, meeting agendas/minutes, etc.; maintains filing systems as required; performs data entry of assigned work into appropriate computer systems/applications, including work orders, spreadsheets, databases, etc.; coordinates and processes purchase orders and invoices for equipment and supplies; schedules meetings, maintains calendars; may coordinate special programs; assists with preparation of training and/or travel arrangements; performs other required day-to day operational procedures as directed; and assists with special projects as assigned. (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City directed work assignments in the event of a declared emergency.)

KNOWLEDGE, ABILITIES AND SKILLS : Excellent customer service skills, including ability to communicate effectively, both in person and in writing. Knowledge of administrative principles and practices. Ability to use computer software (Word, Excel, PowerPoint, etc.) and enter data accurately from a wide variety of source documents; compose and prepare correspondence and memoranda; maintain financial and/or statistical records, if required, and to prepare periodic reports from such records; plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy; and establish and maintain effective working relationships with employees and the general public. Must possess excellent customer service skills.

QUALFICATIONS : Graduation from an accredited high school or possess an acceptable equivalency diploma. Three (3) years diversified office experience, use of Microsoft Office preferred; one (1) year experience in customer service and public contact work. (A comparable amount of training, education and/or experience may be substituted for the above qualifications.)

Must possess or have the ability to obtain a valid Florida driver’s license by date of hire.