Staff Pharmacist, Clinical Help Desk
Diplomat Specialty Pharmacy - Flint, MI

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The St a ff Pharmacist position part i cipates i n the functi o ns of t he Clinical Help Des k , inc l uding high level pat i ent a nd do c tor interaction, pharmacist verification o f pre s criptions, and current and fu t ure clinical endeavors. The pharma c i st also assists in the PV 2 c h ec k pr o c ess in the Distribution C e nter a nd P A P pharmacy.


  • This position r eports dir e ctly to the Clinical Help Desk M a n a ger.
  • Issues specifically relating to the Clinical He l p Desk are to b e report e d to a nd ha n dled by the Clinical Help Desk Man a ger.
  • There are no direct reports to this position; however, t h i s position gives day to day dir e ctions to the members of the Call C e nter, Order Entr y , C e nters of Excellence, and Distribution Center.

  • E ducat i on : Gr a duate from a n accr e dited College of Pharm a cy, with either a B a chelor of Pharmacy or Doctor of Phar m acy D e gree.
  • Lic e ns i ng/Cer t ificati o n : S u c c essful complet i on of State B o ard Exam. Pha r macist License and Controlled Substance License in go o d st a nd i ng a nd maintenance of Sta t e Board o f Pha r macy conti n ui n g education credits as well as Disease M a nage m ent C o nti n uing Education Credits.
  • Skills/ K nowl e d g e :
o Specializ e d skills to accep t , c h eck, and a n sw er questi o ns c oncern i ng pre s criptions. o Communicati o n skills to work effectively with all inte r nal a nd exte r nal customers. o Ability to maintain c o nstruct i ve working re l ationships wit h p a tients, fa m ilies,

co‐workers, c o mmunity org a nizations, and phys i cians.

o Must be detail‐oriented a nd be able to m u l ti‐task.

o Stro n g phone and com p uter skills required.

o Friendly and caring demean o r is required.

o Ability to rec o gnize needs of and e x press c o ncern for peo p le.

o Be able to wor k well with various personalities and work as a team.

o Shou l d be org a nized a nd able to prioritize an d manage time effectively.

o Must be dep e ndable and maintain levels of confidentiality.

o General know l edge of Internet navig a tion a nd resea r ch, e ‐ mail, fax tran s mission, and

co p y e q uipm e nt are essential.

  • Physical : Must have good vision and dexterity of h a nds an d fingers. M u s t be a b l e to st a nd, walk, cro u ch, stoop, ben d , climb, kneel, k e yboard and c a pable o f lifting up to 3 5 p o u n ds.
  • Mental : A d van c e d math skills and the specialized abilities required of a pharmacist. C o mputer aptitude.
  • Languag e : F l u e n c y in English with ou t g oing personality th a t translates t o pho n e skills with excellent verbal and written commun i cati o n skills.
  • Tec h no l ogy : Proficient in Wi n dows based operating s yste m s and Microso f t Off i ce progr a ms includ i ng Outlook, Wor d , Ex c el, and Power P oint. Ability to work with eNav ™ and R x 30 d i spensing systems.

A climate controlled office and p h armac y envi ron m ent.


  • Con d uct clinical quali t y checks (P V 1 a nd PV 2) f or pre s criptions.
  • Call physician’s offices for cla r ification o n an y orders or pr e scriptions written b y t he physician(s), provide clin i cal advice r e gard i ng medication treatments an d ob t ain a ny a nd all information to ensure eff i cient, a c c u r ate, and safe dispens i ng o f med i cat i ons to t he pat i ent.
  • Counsel patient(s) o n all a s p e cts of their medication regi m en.
  • Report adver s e events to the appr o priate collector (e . g. MedWa t ch, C e lgene) in a timely manner.
  • Obta i n insurance authorizations when O r der E n try is un a ble (i.e. Peer to Peer review).
  • Direct a ctivities of Call Cente r , O r der Ent r y, and Centers o f Excellence tea m members that relate to the Clinical Help Desk pr oc edures.
  • Establish a nd maintain ef f ective professional relationships with prescr ib ers.
  • Enfo r ce all Sta t e, F e deral, and local laws per t aining to d r ug dispensing and patie n t infor m ation as well as comp a ny policies and proc e dures.
  • Complete qua l ity c o ntrol ch e ck o n pre s crip t ions ensuring al l policies, pr oc edures, and law s are followed.
  • Take prescri p tion orders over the ph o ne fr o m physicians a nd patients.
  • Provide patie n t‐specific c o nsultations such as clinical assessments or rescue program c onsults.
  • Answer t he Cl i nical Help De s k p h one as soo n as possible.
  • Utilize the ph o ne software p r ogram resp o n s i bly to ensure optimal customer service.
  • Maintain app r opriate records and com p ut e r entry of prescriptions a nd patient information.
  • Consistently do cu men t patie nt interv e ntions with ad e qu at e detail in bo t h clinical (Form 2 0 0 0 )
and non ‐ clinical (Call Log) r e cords as appr o priate.

  • Investigate an d solve insurance company d e nials if needed.
  • Man a ge o per a t i onal and personnel issues w hen CO E manager or director is unavailable.
  • Con d uct clinical assignments as ne e ded.
  • Assist in the implementation of new managed care pre s criptions a nd other proje c ts as need e d.
  • Other d u ties a nd responsibilities as assigned.

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