Staff Support Specialist I (Police Depar...
City of Greenville, NC - Greenville, NC

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Under general supervision, performs a variety of difficult to complex clerical, records, and general office tasks; performs other related work as required.

Examples of Duties:
  • Answers telephone and directs calls to proper person or department;
  • Receives requests for service and complaints from the public or other departments and provides information or makes appropriate referral;
  • Records information from calls as needed;
  • Prepares and maintains a variety of reports, forms, and tables of a difficult to complex nature;
  • Prepares, composes, and types correspondence;
  • Collects a variety of data from existing reports and prepares reports for use by other departmental officials and supervisors;
  • Inspects existing forms and data for accuracy, completeness, and compliance with established departmental policies and procedures;
  • Sorts, processes, and files reports and documents;
  • Maintains various files;
  • Makes forms readily available to other employees, officials, and general public;
  • Performs other varied clerical support functions as needed.
Minimum Qualifications:
Education and Experience:
  • High school diploma or GED, supplemented by training/course work in office systems technology or related field; and
  • A minimum of one year of related clerical experience.
Knowledge, Skills, and Abilities:
Knowledge of:
  • proper business English, spelling, and grammar;
  • arithmetic such as addition, subtraction, multiplication, and division;
  • modern office practices, procedures, methods, and equipment operations;
  • customer service principles and techniques.
Ability to:
  • operate a personal computer using Microsoft Office Suite software;
  • follow oral and written instructions;
  • read and compare words and numbers accurately;
  • maintain clerical records and compile complete reports from such records;
  • prioritize work;
  • type accurately at an above average rate of speed;
  • maintain effective working relationships with the general public and other employees;
  • deal tactfully with the general public.
Special Requirements:

About this company
Greenville, NC is the 10th largest city in the state of North Carolina and the home of East Carolina University! Located halfway between the...