Starbucks Baristas are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. The Barista is generally the first employee that guests encounter so it is imperative that they greet all guests with a warm/genuine smile and be welcoming. Starbucks employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.
Provides fast, friendly, professional and responsive customer service to Starbucks guests and staff.
Engages in friendly conversations with guests whenever possible using the 10/5 rule: 10 feet-make eye contact and smile, 5 feet-greet and speak to guest. Says thank you to every guest.
Provides personalized service and uses guest's name whenever possible.
Greets each guest with a warm smile and welcome as they enter the restaurant.
Operates a cash register/MMS system, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
Completes assigned side work as directed.
Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.
Follows cash handling and register policies.
Learns and demonstrates creating the Starbucks Experience.
Learns and demonstrates all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better.
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
Must be at least 18 years of age.
High school diploma or GED/equivalent.
Previous cashiering experience in a high volume, sophisticated restaurant preferred.
Previous experience working at Starbucks preferred.
Read, write, speak and understand English
Excellent customer service/communication skills
Available to work required schedule which may include weekends, holidays and overtime as needed
Must meet physical appearance standards as prescribed by company policy
Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs).
Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to 6 hours; able to use hand motions when cleaning and wiping counters and table tops
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in an often crowded/noisy environment
Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.
- 2 years ago - save job