Station Agents perform the loading and unloading of cargo on and off aircraft, transport cargo between terminals and aircraft; physical handling of freight and company material, clean and service cabin interiors, including cockpit, lavatories and draining lavatories. Station Agents also provide
functions, use X-ray equipment and other safety related equipment and provide de-icing service to the aircraft when needed. At some locations, Station Agents may be required to drive a bus with excess of 25 passengers to and from the terminal.
Station Agents may promote and sell air travel with American Eagle and American Airlines and/or other contracted carriers. May prepare itineraries, compute fares, issue refunds, prepare and issues tickets, check baggage and collect excess baggage charges in accordance with tariff rules. Agents are responsible for answering inquiries regarding general travel information. Agents perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Station Agents also escort passengers from the terminal to and from aircraft ensuring a safe path at all times. Additionally, Station Agents complete all necessary arrangements for accommodating passengers with reservations,
, luggage, cabin availability and in-flight supplies. Agents will determine flight close-out times and prepare, complete and check various flight forms for accuracy.
Candidates must be able to read, write, fluently speak and understand the English language. In our Caribbean bases Spanish is also desirable. Candidates must be willing and able to work rotating shifts, including nights, weekends and holidays. Must be able to report to work on a regular and timely basis.
High school diploma or equivalent
Valid driver's license
One (1) year of customer service experience
Must be able to perform all duties in various weather conditions and time constraints. May be subject to engine fumes, vehicle emissions, dust and engine noise. Must be able to carry, bend, lift, and turn with bags and parcels weighing up to 75 lbs. Must be able to climb and descend stairs as well as stand for long periods of time. Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge using depth perception and peripheral vision. Drive automobile, trucks, buses, and tugs (standard and automatic transmission vehicles) in areas congested with aircraft, moving and stationary vehicles and equipment. Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting. May be required to work in confined spaces.
Must possess the legal right to work in the United States. Tattoos, body piercings or tongue rings may not be visible while in company issued uniform at any time. Tattoos cannot be covered with adhesive bandages or by other methods to render them not visible. Hand tattoos or tattoos above the shoulders are not allowed.
law requires American Eagle to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position. This position may be subject to DOT testing. If applicable to the position, a candidate must also fulfill a fingerprint-based criminal background check to qualify for unescorted access privileges to airport security identification display areas (
). Candidates must also be able to secure appropriate airport authority and/or US customs security badges, if applicable.
Applicants currently working as an airline station agent with current responsibilities of working above wing (customer service) and below wing (ramp operations) at this airport may be given first consideration. Additionally, this location may offer part-time and full-time work schedules; number of offerings per schedule are subject to change. While there is no guarantee your preferred schedule will be available, we will accommodate preferences based on operation need.
American Eagle Airlines is an Equal Opportunity Employer.