A job at BART offers the satisfaction of providing an invaluable public service, while accomplishing your own career goals, earning highly competitive pay, and enjoying an unparalleled benefits program. BART, a wonderful career opportunity.
Pay and Benefits
BART offers one of the most comprehensive compensation and benefits programs you will find anywhere. We pay at rates that are strongly competitive in the labor market, and complement our pay program with an outstanding benefits package. Benefits include the renowned CalPERS pension, excellent medical, vision, and dental coverage, supplemental insurances, excellent paid holidays and vacation, as well as two investment programs. BART also saves you money in your paycheck because no deductions are made for Social Security.
Effective January 1, 2013, all newly hired or rehired District employees are subject to the terms and conditions of the new Public Employees Pension Reform Act of 2013 (AB340) affecting pension and pension contributions.
$28.24 / Hourly to $33.22 / Hourly (The starting hourly rate is $28.24 /Hourly)
February 13, 2013
This announcement will be used to establish a pool of eligible candidates for vacancies that may occur over the next 12 months.
FEBRUARY 15, 2013 OR UPON RECEIPT OF 4,000 APPLICATIONS WHICHEVER ARRIVES FIRST.
Operations Supervisor as assigned.
Who May Apply
All qualified individuals who are not yet BART employees.
The San Francisco Bay Area Rapid Transit District (BART) is recruiting qualified individuals for the establishment of an eligibility pool to fill Station Agent vacancies that may occur in the Transportation Department.
Under general supervision, Station Agents provide passenger information, ensure passenger safety and ensure that station equipment and facilities are operating properly. The Station Agent position has a significant impact on the level of customer satisfaction at BART. As BART's front line employees, Station Agents provide value-added service that is critical in maintaining current BART ridership and attracting new riders. Therefore, ideal candidates for the position of Station Agent must possess knowledge of the methods and techniques of dealing effectively with varied groups and individuals under both routine and emergency circumstances. They must deal with these individuals or groups, which may include individuals from various socio-economic groups, in a tactful, calm and confident manner. Additionally, ideal Station Agent candidates must possess the skills necessary to work independently and exercise sound judgment in a variety of situations.
In the selection process for this position, the successful candidate(s) will demonstrate the knowledge, skills and abilities described above, as well as demonstrate proficiency in areas necessary to perform the duties of the position, including (but not limited to) :
*Ability to Effectively Prioritize Responsibilities
*Ability to interpret and apply oral and written instructions in a consistent manner
*Ability to maintain accurate and basic records
*Ability to clearly and accurately complete brief forms and reports.
*Ability to detect unusual, hazardous or emergency situations and take appropriate actions within prescribed guidelines.
Essential Job Functions
1) Provides information to passengers regarding service, fares, routes, schedules, delays, transfers and other connecting transit services.
2) Assists with special problems and services such as handicapped access, bicycle permits, lost tickets, lost and found items, by taking prescribed action.
3) Calms angry or belligerent passengers, determines the nature of the problem, and takes appropriate corrective action.
4) Takes prescribed action such as administering first aid, evacuating passengers and using a fire extinguisher during emergencies.
5) Performs fingertip maintenance on Automatic Fare Collection equipment and empties ticket bins and refills transfer supplies to ensure continued operation; opens and closes station at appropriate times and uses a public address system to provide information and instruction.
6) Maintains logs of work activities; completes standard forms to report unusual circumstances and actions; requests supplies; monitors and learns to apply changes in operating and emergency procedures.
Possession of a High School diploma, GED or recognized equivalent.
Four (4) years of (full-time equivalent) verifiable direct face to face customer service experience involving dealing with diverse and large groups of people.
Must obtain and maintain certificates and Station Agent certification as required by the District and/or PUC.
Must be willing to work off hours shifts, holidays and weekends.
Must have sufficient physical capability to stand for a prolonged period of time, sit, walk, bend, stoop, and climb.
Must be able to work in confined spaces.
Must be able to lift materials and supplies weighing up to 30 pounds.
Must posses a valid California driver¿s license and have a satisfactory driving record.
Methods and techniques of dealing effectively with varied groups and individuals under both routine and emergency circumstances.
Interpreting and applying oral and written instructions in a consistent manner.
Dealing with individuals from various socio economic groups, including the disabled in a tactful, calm and confident manner.
Maintaining accurate and basic records and completing brief forms and reports clearly and accurately.
Working independently and exercising sound judgment in a variety of situations.
Detecting unusual, hazardous or emergency situations and taking appropriate actions within prescribed guidelines.
Learning the polices and applying procedures pertaining to the work, including station operating processes and procedures to follow in unusual or emergency situations.
Performing minor maintenance and adjustment to station equipment.
This position is represented by the Amalgamated Transit Union (ATU 1555). The District reserves the right to screen applications and make selections on the basis of those who best meet the requirements listed in this announcement. You must pass each phase to move on to the next phase. They consist of the following:
Phase I - All applicants must complete a District employment application (see Application Process below for details). Incomplete or unqualified applications (those that do not meet the minimum qualifications listed above) will be eliminated at this point in the process.
Phase II - The Human Resources Department will administer a multiple choice written examination which may include (but not be limited to) any or all the following: Public Contact and Situational Judgment, Reading Comprehension, Language Skill, Inductive and Deductive Reasoning and Basic Arithmetic. Candidates must achieve a scale score of 75 or more on this examination to proceed to the next phase of the selection process.
Phase III - Applicants who successfully complete Phase I and Phase II will be invited to a Role Play Exercise. In the role play exercise, applicants will be evaluated on their ability to demonstrate the knowledge, skills and abilities necessary to perform Station Agent duties.
Phase IV - Applicants who successfully complete Phase I, Phase II and Phase III will be invited to the Group Interview. In the group interview, applicants will be evaluated on their ability to demonstrate the knowledge, skills and abilities necessary to perform Station Agent duties. Applicants who successfully complete Phase IV will be placed in an Eligibility Pool.
Phase V- In order to be considered for employment, candidates must successfully pass, in succession, a reference and criminal background investigation. Fingerprinting is required and will be administered by the BART Police Department. Candidates must also pass a functional capacity test and a pre-employment medical examination. BART reserves the right to modify the selection process as necessary to conform to administrative or business necessity. You will receive notification via email regarding status.
Note: Priority consideration will be given in the following order:
1) Part-time Amalgamated Transit Union (ATU 1555) members employed by
2) Other Full-time/Part-time District employees;
3) Applicants from outside the District
External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.
Equal Employment Opportunity
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition (cancer-related), genetic information or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by calling (510) 464-6112.
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veteran's must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.
Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please call the Employment Help Line at (510) 464-6112 for assistance.
To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please call the Employment Help Line at (510) 464-6112, between the hours of 8:15am - 5:00pm, Monday- Friday.
Candidates who accept this position and enrollment in the Station Agent course will be required to withdraw their name from the BART Transportation Operator Pool and/or selection process during the training period and for a period of ninety (90) days after successful completion of the certification program.